Help & Support


Keypad FAQs

Do Keypad meter users pay more for their electricity?

The great news is no! Keypad customers get 2.5% discount off all electricity used. It doesn’t matter how much energy you use - there is no limit to the savings you can make.

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How can I save money using Keypad?

With Keypad it's easy to keep track of what you're spending - helping you to cut your energy costs.

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What is Keypad reward?

When you top up £50 or more in a single transaction using our website or app you’ll get free electricity. The more you top-up the more you’ll get.

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I am having problems logging in to my QuickPay account on the website/App.

QuickPay is our handy online/app service that enables you to store your details for easier top-ups. If you are having problems logging into Quickpay you can choose the ‘Reset Password’ option.

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