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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Moving & Switching

PowerNI Help & Support Moving & Switching When will I receive my first bill?

When will I receive my first bill?

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  • Moving & Switching
  • Switching providers

You should receive your first bill within approximately 13 weeks after you’ve switched. If you haven't received your bill by this time, simply get in touch and we'll look into this for you.

If you have a Keypad, you won’t receive bills and can pay as you go. Find out where to top up.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Meter Reading FAQs