Skip to main content

Important notice

Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.

Moving & Switching

PowerNI Help & Support Moving & Switching When will I receive my first bill?

When will I receive my first bill?

  • My Home
  • Moving & Switching
  • Switching providers

You should receive your first bill within approximately 13 weeks after you’ve switched. If you haven't received your bill by this time, simply get in touch and we'll look into this for you.

If you have a Keypad, you won’t receive bills and can pay as you go. Find out where to top up.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs