Skip to main content

Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Moving & Switching

When will I receive my first bill?

  • My Home
  • Moving & Switching
  • Switching providers

You should receive your first bill within approximately 13 weeks after you’ve switched. If you haven't received your bill by this time, simply get in touch and we'll look into this for you.

If you have a Keypad, you won’t receive bills and can pay as you go. Find out where to top up.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.