Help & Support

Keypad+

Keypad+ FAQs

What are the benefits of a Keypad+?

Here's some benefits of a Keypad+.

Read more

How do I download the Keypad+ app?

Find out more about how to download the Keypad+ app.

Read more

How do I pair my Keypad+ unit with my smartphone?

To pair your Keypad+ with your smartphone just follow these simple steps.

Read more

If I have any problems with Keypad+ who should I contact?

If you have any problems with Keypad+ please contact us by email at [email protected] and we will get back to you as soon as possible.

Read more

What information can I view on my Keypad+ app?

You can view the following information on your Keypad+ app.

Read more

How do I top up my meter from my Keypad+ app?

To top up your meter from your Keypad+ app, follow these simple steps.

Read more

My powercode has been rejected. Why?

If your meter rejects the powercode the following message will appear on screen within the Keypad+ app.

Read more

How do I set a low balance alert on my Keypad+ app?

To set a low balance alert just follow these simple steps.

Read more

What do I do if I can't download the Keypad+ app?

If you are not able to download the Keypad+ app please contact us at [email protected]

Read more

What do I do if I can't open the Keypad+ app?

If you are unable to open the app, please get in touch with us at [email protected]

Read more

I am having problems connecting Keypad+ with my smartphone. What should I do?

If your experiencing issues connecting Keypad+ with your smartphone then follow these steps.

Read more

I've topped up but the powercode has not been sent to my meter. What should I do?

If you have topped up your meter and the powercode has not been sent automatically to your meter via Bluetooth then follow these steps.

Read more