Help & Support
Keypad+
Keypad+ FAQs
How do I pair my Keypad+ unit with my smartphone?
To pair your Keypad+ with your smartphone just follow these simple steps.
Read moreIf I have any problems with Keypad+ who should I contact?
If you have any problems with Keypad+ please contact us by email at [email protected] and we will get back to you as soon as possible.
Read moreWhat information can I view on my Keypad+ app?
You can view the following information on your Keypad+ app.
Read moreHow do I top up my meter from my Keypad+ app?
To top up your meter from your Keypad+ app, follow these simple steps.
Read moreMy powercode has been rejected. Why?
If your meter rejects the powercode the following message will appear on screen within the Keypad+ app.
Read moreHow do I set a low balance alert on my Keypad+ app?
To set a low balance alert just follow these simple steps.
Read moreWhat do I do if I can't download the Keypad+ app?
If you are not able to download the Keypad+ app please contact us at [email protected]
Read moreWhat do I do if I can't open the Keypad+ app?
If you are unable to open the app, please get in touch with us at [email protected]
Read moreI am having problems connecting Keypad+ with my smartphone. What should I do?
If your experiencing issues connecting Keypad+ with your smartphone then follow these steps.
Read moreI've topped up but the powercode has not been sent to my meter. What should I do?
If you have topped up your meter and the powercode has not been sent automatically to your meter via Bluetooth then follow these steps.
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