Help & Support


What help is available to Power NI customers?

We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will treat you with fairness and consideration at all times. Please email us at [email protected] or call us on 028 9068 5018 if you’re in financial difficulty and struggling to pay your bills. Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.

Power NI does not disconnect domestic customers who are really struggling paying their bill, so please don’t worry about your electricity supply.