Help & Support


What help is available to Power NI customers?

We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will treat you with fairness and consideration at all times. Please email us at [email protected] or call us on 028 9068 5018 (currently open 9am-5pm Mon-Fri) if you’re in financial difficulty and struggling to pay your bills.

Power NI does not disconnect domestic customers who are really struggling paying their bill, so please don’t worry about your electricity supply.