We have the following help and advice for our customers who find themselves in this situation. You can top up your keypad by phone on 03457 455 455 (24/7 automated service), press option 1 and pay with a debit card. If you don’t have one, perhaps a friend or relative could top up for you.
You can also top up via our
website or via our FREE
Energy Online app. Register and activate your account as soon possible (online or through our app) to top up and stay in the loop with frequent updates from us!
We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will always treat you with fairness and consideration . Please email us at
[email protected] or call us on 03457 455 455 if you’re in financial difficulty and struggling to pay your bills. Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.
Power NI does not disconnect domestic customers who are really struggling paying their bill, so please don’t worry about your electricity supply.
Power NI also offers a range of services to those who are of pensionable age, disabled or chronically sick. To benefit from these services please complete our
customer care register form.
NIE Networks, a separate company, responsible for the entire electricity network in Northern Ireland, offer a
critical care information service to customers who are dependent on life supporting electrical equipment. If you are on the register you will receive up to date information by phone during a power cut or a planned interruption.
