Pricing and Energy Bill Support

• What makes up my electricity bill? A typical Power NI household bill from 1 July 2023 will be made up of 68% electricity generation-related costs, and the other 32% ...
• What is the Energy Price Guarantee? HM Government introduced an Energy Price Guarantee (EPG) which reduces the amount you will be charged per unit of electricity, eff...
• Will the price I pay change? Yes. The Power NI unit price is decreasing but due to EPG discount being removed by the UK Government, residential customers will ...
• How are the EPG discounts applied to the price I pay? Since the introduction of EPG on 1 November 2022, Power NI has applied payment discounts to align with EPG regulations. This means...
• What does the price change mean for Credit customers? The new unit rate will apply to all existing Power NI residential customer accounts as of 1 July 2023. For more information vis...
• What does the price change mean for Keypad customers? From 20 June, when you top up you will receive a 40–60 digit price change code. Press * and enter the top up code into your ...
• Was does the price change mean for Economy 7 customers? Two parts which make up the price you pay for electricity are changing from 1 July 2023. Your Power NI unit price. The Po...
• How can I save money on my electricity? We have a number of discounted payment plans to help customers save even more on their electricity. For bill pay customers: Ene...
• I'm having difficulty paying for my electricity, what options are available to me? Please get in touch with our specialist Payment & Account Resolution Team to see if we have a different tariff and payment opt...

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