Help & Support

Moving house

Moving Home FAQs

I'm moving house- what do I need to do?

Moving house is stressful enough without the added headache of an electricity ‘double’ bill. So it’s important to close your account properly otherwise you may end up receiving bills for electricity used by the new occupants.

Read more

I moved out and forgot to tell you

Don’t worry. Simply give us a call on 03457455455 and we’ll be happy to close your account...

Read more

I’m moving house. Will this affect my Direct Debit?

If your new property is supplied by Power NI your Direct Debit can continue as normal. Call us on 03457 455 455 (Mon-Fri 8am-7pm) and we'll transfer the Direct Debit to your new property.

Read more

Can I keep my account at my new address?

When you let us know you’re moving house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t end up being billed for electricity used by different occupants.

Read more

I’ve postponed or cancelled my move.

If you’ve already let us know that you’re moving house, simply call us on 03457 455 455 (Mon-Fri 8am-7pm) and we’ll cancel any changes on your account. Remember to get in touch if your circumstances change.

Read more

I'm moving out - when will I get my final bill?

You should receive your final bill around 5 working days after your account has been closed.

Read more

1 of 2