Help & Support

Moving house

Moving House FAQs

I’ve postponed or cancelled my move.

If you’ve already let us know that you’re moving house, but your circumstances change simply call us on 03457 455 455 and we’ll amend or cancel any changes on your account.

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I closed my account but I'm still receiving bills.

If you've closed your account but are still receiving bills simply give us a call on 03457 455 455 and we’ll be happy to check this out for you.

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I'm moving out. How do I transfer the account to my landlord?

Firstly, call us on 03457 455 455 to let us know you’re moving out. The landlord of the property will then need to contact us directly to move the account into their name.

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My tenants are moving out. What do I need to do?

Firstly, you’ll need to ask your tenants to get in touch with us to confirm they’re moving out. You’ll then need to contact us directly to register your own name on the account, or if you have new tenants moving in ask them to get in touch with us as soon as possible.

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I have finished building a property and wish to register the new occupier?

In order to transfer the property to the new occupier you’ll need to complete a builders form. We will require a recent meter reading to close your account.

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My property is being demolished, what do I need to do?

Health and safety is very important when demolishing a property. To close an electricity account where the property is going to be demolished please ring our customer helpline on 03457 455 455.

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