Switching to Power NI

How do I switch to Power NI? Switch online now. You'll need to have the following to hand: Your Meter Point Reference Number (MPRN) you should be abl...
How can I check the status of my switch? The switching process can take 2- 4 weeks to complete. Your switch is fully complete once you receive your Power NI welcome pack. ...
I've switched, what happens next? Firstly, thanks for choosing Power NI! Here's what happens next: 1. We'll contact your previous supplier You don&rs...
When does my supply change over? Your switch to Power NI will be complete once we receive confirmation from NIE Networks. This will take around 2-4 weeks. You&rsqu...
How can I check if I am a Power NI customer? Simply contact us and a member of our Customer Care Team will be happy to check this for you. Phone lines open Monday to Friday...
Why am I still getting bills from my previous supplier? The switching process can take 2-4 weeks, so your previous supplier will continue to bill you until the switch is complete. You...
How can I confirm a Power NI salesperson's identity at my door? We have team members who may call at your home to discuss your electricity. Please remember: We will never call at your home...
When will I get my account number or Keypad premise number? If you pay a bill, you will receive your account number in your postal welcome pack once your switch is complete. Keep this handy,...
Do I need to contact my previous supplier? No, once you confirm your switch with us, you don’t need to do anything else. We’ll get in touch with your previous...
What if I change my mind about switching? If you have changed your mind about switching, contact us within 10 working days of the date you initially contacted us to request...

«
1
2
»

Back to categories

Billing FAQs

Customer support icon

Customer Support FAQs

Keypad FAQs

Meter reading icon

Meter Reading FAQs