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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Bills & Payments

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Popular questions


All Bills & Payments FAQs

Help & Support videos

Understanding Your Bill - Non-Direct Debit

Understanding Your Bill - Non-Direct Debit
Understanding Your Bill - Direct Debit

Understanding Your Bill - Direct Debit
How to view your bills and letters

How to view your bills and letters


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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs