Help & Support

Billing

Billing FAQs

What costs make up my electricity bill?

Each household and every bill is different, however there are key similarities and patterns in energy consumption. Understanding these can help reduce your bill.

Read more

What is 'fuel mix'?

Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills.

Read more

I'm struggling to pay my bill - what should I do?

Call our Payment & Accounts Resolution Team on 028 9068 5853 or send an email to [email protected] including your account number.

Read more

What is a Pay As You Go Meter (PAYG), how can this help me with my account if I am behind in my bills and payments?

A PAYG Meter is a great way to budget your electricity account, if you are struggling to keep on top of all your household bills. The Payment & Account Resolutions Team can install a PAYG Meter into your home, to help you manage your electricity account; it means its one less bill that you have to ...

Read more

How do I check my account balance?

Find out more about how to check your account balance.

Read more

I closed my account but I am still receiving bills.

If you’ve closed your account but are still receiving bills call us on 03457 455 455 and we will be happy to take a look at this for you.

Read more

4 of 6