Help & Support


Billing FAQs

How can I check the balance on my account?

If would like to check the balance on your account, you can do so online by clicking here or by calling us on 03457 455 455 and selecting option 2 ‘bill payment or balance enquiry’.

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How is my bill calculated?

When we receive your meter reading we work out how many units of electricity you have used since the last time your meter was read and multiply this figure by the current unit rate for your tariff. We then deduct any discount and add VAT.

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What costs make up my electricity bill?

Each household and every bill is different, however there are key similarities and patterns in energy consumption. Understanding these can help reduce your bill.

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What is 'fuel mix'?

Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills.

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