Help & Support


Billing FAQs

How is my bill calculated?

When we receive your meter reading we work out how many units of electricity you have used since the last time your meter was read and multiply this figure by the current unit rate for your tariff. We then deduct any discount and add VAT.

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What costs make up my electricity bill?

Each household and every bill is different, however there are key similarities and patterns in energy consumption. Understanding these can help reduce your bill.

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What is 'fuel mix'?

Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills.

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What is a Pay As You Go Meter (PAYG), how can this help me with my account if I am behind in my bills and payments?

A PAYG Meter is a great way to budget your electricity account, if you are struggling to keep on top of all your household bills. The Payment & Account Resolutions Team can install a PAYG Meter into your home, to help you manage your electricity account; it means its one less bill that you have to ...

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How do I check my account balance?

Find out more about how to check your account balance.

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I closed my account but I am still receiving bills.

If you’ve closed your account but are still receiving bills call us on 03457 455 455 and we will be happy to take a look at this for you.

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