Help & Support


Billing FAQs

What is 'fuel mix'?

Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills.

Read more

Post Office payment issue

Post Office payment issue September 2015. Customer receiving debt letters due to a delay in Post Office payments updating on Power NI accounts. No customer action needed. Bill and Easysaver payments have now been updated for September, issue resolved.

Read more

4 of 4