Help & Support

Direct Debit

Direct Debit FAQs

What are the Direct Debit options?

There are two options available if you prefer to pay by Direct Debit: Quarterly and Monthly Direct Debit.

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Why has my Direct Debit changed?

We try to average out the amount you're paying each month over a 12 month period. But some things can affect those payments and, if they do, then we'll adjust your Direct Debit accordingly.

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How is my Monthly Direct Debit calculated?

Monthly Direct Debit makes it easier for you to manage your energy bill payments by making equal monthly payments, helping to reduce the stress of paying bills in full as they arrive.

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How do I set up Direct Debit payments?

It only takes a few minutes to set up Direct Debit. Simply call us on 03457 455 455 (Mon-Fri 8am-7pm). Remember to have your bank details and account number handy.

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When will my Direct Debit come out of my account?

If you pay by Quarterly Direct Debit your payment will be automatically taken 14 days after the date shown on your bill. If you pay by Monthly Direct Debit your payment will be deducted from your bank account each month on the date of your choice (between 1st and 28th of the month).

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Do I get my bill before my Direct Debit is taken from my account?

If you pay by Quarterly Direct Debit (full bill amount every 3 months) you will receive your bill in advance of your payment being made each quarter. Payment is usually taken 14 days after the date on the bill. If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a b...

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