Help & Support

Direct Debit

Direct Debit FAQs

I don’t have enough money in my account to cover my Direct Debit.

If you think you may not have enough in your account to cover the Direct Debit, call us on 03457 455 455 (Mon-Fri 8am-7pm) and we’ll be able to provide advice on the options available.

Read more

What if I miss a Direct Debit payment?

If you miss a Direct Debit payment we'll write to you to let you know and request that you make payment within 5 working days in order to remain on Direct Debit. Unfortunately, if you do happen to miss a payment the Direct Debit discount shown on your last bill will be cancelled.

Read more

My Direct Debit payment hasn’t been taken out.

If your Direct debit payment hasn't been taken, please give us a call on 03457 455 455 (Mon-Fri 8am-7pm) so that we can look into this for you. If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day.

Read more

I have not received a bill but a Direct Debit payment was deducted from my bank account?

If you are paying by Quarterly Direct Debit (full bill amount every 3 months) you should receive your bill before any payment is taken from your bank account. Please call us on 03457 455 455 (Mon-Fri 8am-7pm) if you have not received your bill.

Read more

How do I change my Direct Debit amount?

Please call us on 03457 455 455 (Mon-Fri 8am-7pm) if you need to change your Monthly Direct Debit payment amount. We’ll review your electricity costs and recommend the best payment amount for you.

Read more

How do I change the bank account my Direct Debit is taken from?

Please call us on 03457 455 455 (Mon-Fri 8am-7pm) if you need to change your bank account details. You should never send any bank details using email.

Read more

2 of 3