Help & Support
Energy Online FAQs
You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your current meter reading(s) and click the ‘Estimate now’ button.Read more
I received my bill but it does not match what I submitted through Energy Online, why is this different?
When your meter reading window is open you can submit a meter read online. However, it is possible that when you tried to submit your meter read online we had already received one from NIE Networks.Read more
If you have more than one property or more than one service with us, then each will have a separate account number. Click on whichever account number you wish to view and the billing information linked to that specific account will be displayed.Read more
If you are experiencing difficulties whilst logged into Energy Online you can click on ‘Live Chat’ on the bottom right hand side of your screen to speak with one of our advisors. Alternatively, you can email or call us.Read more
To find out the email address you signed up to Energy Online with select 'My Details' from the navigation bar to the left of the screen when you are logged in to Energy Online.Read more