Help & Support
Energy Online FAQs
Please contact us on 03457 455 455 with your bank account number and sort code. Please do not send any bank details using email.Read more
As this service is currently only offered for Direct Debit customers you will not be able to manage your electricity account online.Read more
To submit a meter reading, login to your Energy Online account and select the ‘Submit Meter Read’ button from the ‘Account Summary’ page. You will get a notification to advise you if your meter reading window is open or closed. If your meter reading window is open, enter your current meter reading(s...Read more
You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your current meter reading(s) and click the ‘Estimate now’ button.Read more
I received my bill but it does not match what I submitted through Energy Online, why is this different?
When your meter reading window is open you can submit a meter read online. However, it is possible that when you tried to submit your meter read online we had already received one from NIE Networks.Read more