Help & Support

Energy Online

Energy Online FAQs

I am unable to download my bills/e-newsletters

The optimal browser compatible with Energy Online is IE 8, Chrome 25 or above and Firefox 27 or above. It is also important to download the most update version of PDF.

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How do I view my bills?

To view your bills on Energy Online select ‘My Bills & Letters’ from the navigation bar to the left of the screen when you are logged into Energy Online. You can also save and print these bills.

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How can I calculate how much I owe since my last bill was produced?

You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your current meter reading(s) and click the ‘Estimate now’ button.

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I received my bill but it does not match what I submitted through Energy Online, why is this different?

When your meter reading window is open you can submit a meter read online. However, it is possible that when you tried to submit your meter read online we had already received one from NIE Networks.

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What if I’ve multiple properties under the one account?

If you have more than one property or more than one service with us, then each will have a separate account number. Click on whichever account number you wish to view and the billing information linked to that specific account will be displayed.

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Can I update my personal details online?

You can change your mailing address, email address and telephone number on your Energy Online account. To tell us about a change of Direct Debit or bank details you need to ring us on 03457 455 455.

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What if I need to contact you about an issue or comment I have regarding Energy Online?

If you are experiencing difficulties whilst logged into Energy Online please email your enquiry using our online form, or you can call us on 03457 455 455.

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What email address is my account notifications sent to? E.g. bills/letters

To find out the email address you signed up to Energy Online with select 'My Details' from the navigation bar to the left of the screen when you are logged in to Energy Online.

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How do I change my email address?

Log in to Energy Online and click on 'My Account' and then 'My Details'. Here you will find the 'Edit my details' option where you can update your email address.

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