Help & Support

Energy Online

Energy Online

How do I view my consumption?

To view your energy consumption click on My Account on the navigation bar and then My Consumption. You will then be able to see your electricity use in terms of units, cost and carbon emissions. You will also be able to compare your usage with last years and then with a house similar to your own. Pl...

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Can I view my old bills online?

Yes you will be able to view up to 8 quarterly bills online.

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How do I view my bills?

To view your bills on Energy Online select the My Bills / Letters option from the navigation bar when you are in My Account. These bills can be viewed online as well as being saved and printed.

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What if I’ve multiple properties under the one account?

If you have more than one property or more than one service with us, then each will have a separate account ID. Click on whichever account ID you wish to view and the information linked to that specific account will be displayed.

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Can I update my personal details online?

You can update personal details online in your Energy Online account. Login to find out more.

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How do I change my email address?

Log in to Energy Online and click on My Account and then My Details. Here you will find the change email option where you can update your email address

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What email address did I sign up with?

Click on ‘My Details’ then Update your contact details. This will display all of the details you logged with us when registering for Energy Online. If you make any changes here an email will be sent confirming these.

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I am unable to download my bills/e-newsletters

The optimal browser compatible with Energy Online is IE 8 and above. It is also important to download the most update version of PDF

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I am unable to view my account details in Energy Online

Login to your Energy Online account and select personal information to view all your account details

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