ReachDeck

Important information

It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.

Energy Online

PowerNI Help & Support Energy Online

How do I register for Energy Online? Visit Energy Online and click register now. Then complete the steps on screen. If you are a Power NI credit customer, you...
I am having problems registering for Energy Online. If you are a Direct Debit or standard bill customer, please ensure you are entering your 10 digit account number correctly. This c...
I'm entering my details correctly, but I still can't login. Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off. If you are sure you...
I have forgotten my username If you’ve forgotten your username, click I've forgotten my username and complete the step on screen, An email will then ...
How do I view my consumption? To view your energy consumption, click on ‘My Usage’ when logged into Energy Online. You will be able to see your elec...
How much discount will I get with Energy Online? Monthly Direct Debit Energy Online customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up t...
Can I update my personal details online? You can change your mailing address, email address and telephone number on your Energy Online account. To tell us about a chang...
How do I view my bills? To view your bills on Energy Online go to 'My Bills'. You can also view your bills from your billing dashboard and have th...
I cannot download my bills The browsers compatible with Energy Online is Chrome, Firefox and Safari browsers or Internet Explorer 9 and above. It is also ...
How can I calculate how much I owe since my last bill? You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your curre...

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