Account | Home Electricity Help & Support

Q: I want to add another name to my account.

Simply contact us and we’ll be happy to add another name to your account. The person will need to be available to consent and confirm their details during the call. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.

Q: I want to update my contact details.

Contact us and we’ll be happy to update your details. Online billing customers can update their mailing address, email address and telephone number by logging into their online account . If you need to tell us about a change of Direct Debit or bank details you will need to ring us. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

Q: How can I check if I am a Power NI customer?

Simply contact us and a member of our Customer Care Team will be happy to check this for you. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

Q: How do I view my consumption?

To view your energy consumption, click on ‘My Usage’ when logged into your online account. You will be able to see your electricity use in terms of units, cost and carbon emissions. You will also be able to compare your usage with last years and then with a house similar to yours. Please ensure that you have updated the premises details section in 'My Details' to indicate the size of your house and number of occupants to enable the comparison tool.

Q: Can I update my personal details online?

You can change your direct debit bank details, mailing address, email address and telephone number within your online account. To update your details navigate to the section 'My Account' and then click on 'My Details'.