Help & Support

Customer support

Customer Support FAQs

What data does Power NI collect from me?

In order to provide energy products and services and provide you with information on these products and services we need to collect a number of categories of personal data through a number of channels including from you, third parties, other energy suppliers, the network provider and credit referenc...

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How does Power NI use my data?

Power NI use your personal data to provide you with energy products and services and to allow us to better manage your customer account.

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Where can I find out more information on Power NI privacy statement?

You can find out more information by viewing the full Power NI privacy statement.

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Energy Theft

Energy theft is tampering with a meter or its connections. This prevents the meter from accurately recording the amount of electricity consumed.

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What tariff am I on?

Your tariff is displayed on your bill in the top right section. Your current unit rate is shown on Page 2 of your bill in the section detailing this period’s charges. You can also find out your unit rate here.

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I am on a Powershift tariff. What are the times for each of the rates?

Low Rate: Mon - Fri Midnight to 8am; Sat/Sun 7pm to 8am Normal Rate: Mon - Fri 8am to 4pm; Sat/Sun 8am to 7pm Peak rate: Mon-Fri – 4pm to 7pm. The times stated above are all GMT, please add one hour for British Summer Time. i.e. midnight to 8am will be 1am to 9am.

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Economy 7

Economy 7 provides different electricity prices depending on the time of day. Download our user guide to find out more about Economy 7 and how it works.

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I want to add another name to my account.

Simply call us on 03457 455 455 and we’ll be happy to add another name to your account. The person will need to be available to consent and confirm their details during the call.

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I would like to close an account for a deceased relative.

Please call us on 03457 455 455 with a final meter reading and forwarding address to close or transfer the account. All accounts will be closed immediately once we have been notified. We accept details from relatives or solicitors.

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