Help & Support

Customer support

Customer Support FAQs

I am deaf or hearing impaired and phone conversations are difficult. How can I contact you?

Simply get in touch using our contact form and we can put a note on your account to indicate that you are hearing impaired.

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I am blind or visually impaired. How can I receive my bill?

We can provide your bill in large print or in braille. Alternatively we can phone you and explain your bill over the phone.

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How do I find out my MPRN?

You can find your (Meter Point Reference Number) MPRN on your Power NI bill. It’s normally displayed on the top right.

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I want to update my contact details.

Simply give us a call on 03457 455 455 and we’ll be happy to update your details. Energy Online customers can update their mailing address, email address and telephone number by logging into their Energy Online account.

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Further support and advice

We work with a range of local charities to offer further support and advice for our customers. We try our best to answer your queries but sometimes we just need to signpost you to the experts

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