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Business & Farm
- Get a business quote
- Green Energy
- Small business
- Energy saving products & grants
  - Commercial LED lighting
  - Variable speed technology
  - Voltage optimisation
  - Heating technology
  - Power NI Lighting Solutions
  - Induction hobs
  - Solar
  - LED curing machine (print industry)
- Commercial LED lighting
- Large business
- Farm
- Compare prices & tariffs
- Variable speed technology
- Voltage optimisation
- Heating technology
- Power NI Lighting Solutions
- Help & Support
  - Moving & Switching
    - What are the payment options?
    - How long does it take to switch supplier?
    - How can I reduce the power rating of a larger supply?
    - How do I switch to Power NI from another supplier?
    - How do I get a new supply switched on?
    - I’ve registered for a Power NI account – what happens next?
    - Do I need to cancel my Direct Debit with my previous supplier?
    - Why am I still getting bills from my old supplier?
    - Could I be double billed?
    - How do I register for supply?
    - Do I need to pay a security deposit?
    - How do I close my business account?
    - What is the best tariff for my business?
    - Why do you need a security deposit?
    - Power NI working with contractors
    - What services does Power NI offer landlords?
    - How does a landlord or contractor register for supply?
    - How do I transfer the supply to a new tenant?
    - How can a landlord or contractor manage multiple accounts?
    - What information do I need to register?
    - Switching electricity supplier
      - How long does it take to switch supplier?
      - How do I switch to Power NI from another supplier?
      - How do I get a new supply switched on?
      - I’ve registered for a Power NI account – what happens next?
      - Do I need to cancel my Direct Debit with my previous supplier?
      - Why am I still getting bills from my old supplier?
      - Could I be double billed?
    - Moving in/out
      - What are the payment options?
      - How do I register for supply?
      - Do I need to pay a security deposit?
      - How do I close my business account?
      - What is the best tariff for my business?
      - Why do you need a security deposit?
      - What information do I need to register?
    - Landlords & contractors
      - How can I reduce the power rating of a larger supply?
      - Power NI working with contractors
      - What services does Power NI offer landlords?
      - How does a landlord or contractor register for supply?
      - How do I transfer the supply to a new tenant?
      - How can a landlord or contractor manage multiple accounts?
  - Switching electricity supplier
    - How long does it take to switch supplier?
    - How do I switch to Power NI from another supplier?
    - How do I get a new supply switched on?
    - I’ve registered for a Power NI account – what happens next?
    - Do I need to cancel my Direct Debit with my previous supplier?
    - Why am I still getting bills from my old supplier?
    - Could I be double billed?
  - Moving in/out
    - What are the payment options?
    - How do I register for supply?
    - Do I need to pay a security deposit?
    - How do I close my business account?
    - What is the best tariff for my business?
    - Why do you need a security deposit?
    - What information do I need to register?
  - Landlords & contractors
    - How can I reduce the power rating of a larger supply?
    - Power NI working with contractors
    - What services does Power NI offer landlords?
    - How does a landlord or contractor register for supply?
    - How do I transfer the supply to a new tenant?
    - How can a landlord or contractor manage multiple accounts?
  - Bills & Payments
    - I am struggling to pay my bill – what should I do?
    - Can I pay my bill online?
    - Why should I pay by Direct Debit?
    - What is Quarterly Direct Debit?
    - What is Monthly Direct Debit?
    - Where is my Giro?
    - How do I know if estimated or actual reads have been used?
    - I have a group bill – how can I see how much electricity each site has used?
    - I have a monthly bill - how can I see more information on my usage?
    - Where can I find contact details for Power NI on my bill?
    - What do I do if I need a copy of my bill?
    - Why are some bills higher than others?
    - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
    - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
    - Can your Team disconnect my supply if I don’t pay my electricity bills?
    - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
    - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
    - What is 'fuel mix'?
    - Can sites be added or removed from the group account?
    - Can domestic and commercial sites be on the same group bill?
    - Can quarterly and monthly sites be on the same group bill?
    - What if I only pay part of a group bill?
    - What if I have a query about one of the sites on a group bill?
    - Who qualifies for group billing?
    - How does a group bill work?
    - Can I pay my bill by BACS?
    - Can I pay my bill at the bank?
    - Can I pay my bill by cheque?
    - How much VAT do I pay?
    - I think my meter is faulty
    - How can I submit a meter reading for my business?
    - How can I keep my bill accurate?
    - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
    - Payments
      - I am struggling to pay my bill – what should I do?
      - Why should I pay by Direct Debit?
      - What is Quarterly Direct Debit?
      - What is Monthly Direct Debit?
      - Where is my Giro?
      - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
      - Can your Team disconnect my supply if I don’t pay my electricity bills?
      - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
      - Can quarterly and monthly sites be on the same group bill?
      - What if I only pay part of a group bill?
      - Can I pay my bill by BACS?
      - Can I pay my bill at the bank?
      - Can I pay my bill by cheque?
      - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
    - Bills
      - Can I pay my bill online?
      - How do I know if estimated or actual reads have been used?
      - I have a group bill – how can I see how much electricity each site has used?
      - I have a monthly bill - how can I see more information on my usage?
      - Where can I find contact details for Power NI on my bill?
      - What do I do if I need a copy of my bill?
      - Why are some bills higher than others?
      - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
      - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
      - What is 'fuel mix'?
      - Can sites be added or removed from the group account?
      - Can domestic and commercial sites be on the same group bill?
      - What if I have a query about one of the sites on a group bill?
      - Who qualifies for group billing?
      - How does a group bill work?
      - How much VAT do I pay?
      - I think my meter is faulty
      - How can I submit a meter reading for my business?
      - How can I keep my bill accurate?
  - Payments
    - I am struggling to pay my bill – what should I do?
    - Why should I pay by Direct Debit?
    - What is Quarterly Direct Debit?
    - What is Monthly Direct Debit?
    - Where is my Giro?
    - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
    - Can your Team disconnect my supply if I don’t pay my electricity bills?
    - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
    - Can quarterly and monthly sites be on the same group bill?
    - What if I only pay part of a group bill?
    - Can I pay my bill by BACS?
    - Can I pay my bill at the bank?
    - Can I pay my bill by cheque?
    - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
  - Bills
    - Can I pay my bill online?
    - How do I know if estimated or actual reads have been used?
    - I have a group bill – how can I see how much electricity each site has used?
    - I have a monthly bill - how can I see more information on my usage?
    - Where can I find contact details for Power NI on my bill?
    - What do I do if I need a copy of my bill?
    - Why are some bills higher than others?
    - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
    - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
    - What is 'fuel mix'?
    - Can sites be added or removed from the group account?
    - Can domestic and commercial sites be on the same group bill?
    - What if I have a query about one of the sites on a group bill?
    - Who qualifies for group billing?
    - How does a group bill work?
    - How much VAT do I pay?
    - I think my meter is faulty
    - How can I submit a meter reading for my business?
    - How can I keep my bill accurate?
  - Online account
    - What is an Online account?
    - How do I activate my Online account?
    - How do I log in to my Online account?
    - Do I get any discount going paperless?
    - Can I switch back to paper bills?
    - How long does it take for my Online account to become active?
    - What are the other benefits of an Online account?
    - How does paperless billing work?
    - What are the compatibility requirements for an Online account?
    - Online account
  - Online account
    - What is an Online account?
    - How do I activate my Online account?
    - How do I log in to my Online account?
    - Do I get any discount going paperless?
    - Can I switch back to paper bills?
    - How long does it take for my Online account to become active?
    - What are the other benefits of an Online account?
    - How does paperless billing work?
    - What are the compatibility requirements for an Online account?
  - Heating & energy saving technology
    - What are convector heaters?
    - What are radiant heaters?
    - What are storage heaters?
    - What is an electricaire heater?
    - What is a Pactrol weather watcher?
    - Fire risks
    - Heating
      - What are convector heaters?
      - What are radiant heaters?
      - What are storage heaters?
      - What is an electricaire heater?
      - What is a Pactrol weather watcher?
      - Fire risks
    - NISEP
      - Can I apply for funding for my home under this scheme?
      - I have a farm but no non-domestic meter. Can I still apply?
      - How much funding is available?
      - Do I need to be a Power NI customer?
      - Can I apply for more than one type of technology?
      - Is there a funding cap?
      - Does this scheme count as de minimis aid?
      - If I received funding before, can I apply again?
      - If my business has more than one site, can I apply on the one application?
    - Lighting Solutions
      - What is Power NI Lighting Solutions?
      - What do I need to be eligible for Power NI Lighting Solutions?
      - What happens during the Lighting Solutions installation process?
      - What type of lighting do you use for the upgrade?
      - How does Power NI calculate the cost of a lighting upgrade?
      - How do the repayments work?
      - Can I pay via Direct Debit?
      - What do we look for during the Survey & Energy Audit?
      - How long does a Lighting Solutions upgrade take?
      - Will I need to close my business for the work to be carried out?
    - Can I apply for funding for my home under this scheme?
    - I have a farm but no non-domestic meter. Can I still apply?
    - How much funding is available?
    - Do I need to be a Power NI customer?
    - Can I apply for more than one type of technology?
    - Is there a funding cap?
    - Does this scheme count as de minimis aid?
    - If I received funding before, can I apply again?
    - If my business has more than one site, can I apply on the one application?
    - What is Power NI Lighting Solutions?
    - What do I need to be eligible for Power NI Lighting Solutions?
    - What happens during the Lighting Solutions installation process?
    - What type of lighting do you use for the upgrade?
    - How does Power NI calculate the cost of a lighting upgrade?
    - How do the repayments work?
    - Can I pay via Direct Debit?
    - What do we look for during the Survey & Energy Audit?
    - How long does a Lighting Solutions upgrade take?
    - Will I need to close my business for the work to be carried out?
  - Heating
    - What are convector heaters?
    - What are radiant heaters?
    - What are storage heaters?
    - What is an electricaire heater?
    - What is a Pactrol weather watcher?
    - Fire risks
  - NISEP
    - Can I apply for funding for my home under this scheme?
    - I have a farm but no non-domestic meter. Can I still apply?
    - How much funding is available?
    - Do I need to be a Power NI customer?
    - Can I apply for more than one type of technology?
    - Is there a funding cap?
    - Does this scheme count as de minimis aid?
    - If I received funding before, can I apply again?
    - If my business has more than one site, can I apply on the one application?
  - Lighting Solutions
    - What is Power NI Lighting Solutions?
    - What do I need to be eligible for Power NI Lighting Solutions?
    - What happens during the Lighting Solutions installation process?
    - What type of lighting do you use for the upgrade?
    - How does Power NI calculate the cost of a lighting upgrade?
    - How do the repayments work?
    - Can I pay via Direct Debit?
    - What do we look for during the Survey & Energy Audit?
    - How long does a Lighting Solutions upgrade take?
    - Will I need to close my business for the work to be carried out?
  - Farm
    - Power NI & the Farm Safety Partnership
    - Silage safety reminder
    - Farm Safety Partnership urges farmers to ‘rethink risk’
    - Asbestos register
    - Slurry safety
    - Slurry season brings renewed risks for farmers
    - Let’s take heights seriously
    - Farm in mind website
    - Child Safety Farm Week
    - Rural Support
    - Is further support available for farmers and those with a farm business?
    - Farmers be aware
    - Farm Safety Partnership
    - Charity partners
      - Rural Support
  - Farm Safety Partnership
    - Power NI & the Farm Safety Partnership
    - Silage safety reminder
    - Farm Safety Partnership urges farmers to ‘rethink risk’
    - Asbestos register
    - Slurry safety
    - Slurry season brings renewed risks for farmers
    - Let’s take heights seriously
    - Farm in mind website
    - Child Safety Farm Week
    - Is further support available for farmers and those with a farm business?
    - Farmers be aware
  - Charity partners
    - Rural Support
  - Energy Guides
    - Why choose Power NI?
    - kVA
    - Power NI's partnership with energy brokers
    - What options do you offer small users?
    - Can you provide tailored contracts?
    - Does Power NI pay commission?
    - How can I manage multiple accounts?
    - What contract types do you offer?
    - Maximum demand
    - Availability Charge
    - Chargeable Service Capacity (CSC)
    - Maximum Import Capacity (MIC)
    - Single phase supply
    - Three phase supply
    - Energy Price Adjustment (EPA)
    - Does the group bill contain a breakdown of the charges for each site?
    - Understanding my bill
    - Moving premises
    - Understanding your bill (large businesses)
    - Understanding your bill (small businesses)
    - Meter reading & billing
    - Paying your bill
    - Online account
    - Heating
    - Sustainability
    - Farm
    - Retail
    - Office
    - Manufacturing
    - Agriculture
    - Hospitality
    - Top tips
    - Group bills
    - VAT and your electricity bill
    - Powering your business or farm
    - Giving you the power to save
    - Electricity bills
      - Does the group bill contain a breakdown of the charges for each site?
      - Understanding my bill
      - Understanding your bill (large businesses)
      - Understanding your bill (small businesses)
      - Meter reading & billing
      - Paying your bill
      - Group bills
      - VAT and your electricity bill
    - Sustainability
      - Sustainability
      - Farm
      - Giving you the power to save
    - Moving & switching
      - Moving premises
    - Online account
      - Online account
    - Energy efficiency
      - Heating
      - Retail
      - Office
      - Manufacturing
      - Agriculture
      - Hospitality
      - Top tips
      - Powering your business or farm
    - Glossary
      - kVA
      - Maximum demand
      - Availability Charge
      - Chargeable Service Capacity (CSC)
      - Maximum Import Capacity (MIC)
      - Single phase supply
      - Three phase supply
      - Energy Price Adjustment (EPA)
    - Energy brokers
      - Why choose Power NI?
      - Power NI's partnership with energy brokers
      - What options do you offer small users?
      - Can you provide tailored contracts?
      - Does Power NI pay commission?
      - How can I manage multiple accounts?
      - What contract types do you offer?
  - Electricity bills
    - Does the group bill contain a breakdown of the charges for each site?
    - Understanding my bill
    - Understanding your bill (large businesses)
    - Understanding your bill (small businesses)
    - Meter reading & billing
    - Paying your bill
    - Group bills
    - VAT and your electricity bill
  - Sustainability
    - Sustainability
    - Farm
    - Giving you the power to save
  - Moving & switching
    - Moving premises
  - Online account
    - Online account
  - Energy efficiency
    - Heating
    - Retail
    - Office
    - Manufacturing
    - Agriculture
    - Hospitality
    - Top tips
    - Powering your business or farm
  - Glossary
    - kVA
    - Maximum demand
    - Availability Charge
    - Chargeable Service Capacity (CSC)
    - Maximum Import Capacity (MIC)
    - Single phase supply
    - Three phase supply
    - Energy Price Adjustment (EPA)
  - Energy brokers
    - Why choose Power NI?
    - Power NI's partnership with energy brokers
    - What options do you offer small users?
    - Can you provide tailored contracts?
    - Does Power NI pay commission?
    - How can I manage multiple accounts?
    - What contract types do you offer?
  - Plans & Tariffs
    - What is the best tariff for my business?
    - How do I know which tariff my bills are based on?
    - Can I get a 'pay-as-you-go' Keypad for my business?
    - What are the tariff options for small commercial users?
    - What are the tariff options for larger commercial users?
    - Can I change tariff?
    - What influences which tariff I am on?
    - What are the Energy Plan options?
    - What are the electricity pass-through charges for 2025/2026?
    - Charges
      - What are the electricity pass-through charges for 2025/2026?
    - Energy plans
      - Can I get a 'pay-as-you-go' Keypad for my business?
      - What are the Energy Plan options?
    - Tariffs
  - Charges
    - What are the electricity pass-through charges for 2025/2026?
  - Energy plans
    - Can I get a 'pay-as-you-go' Keypad for my business?
    - What are the Energy Plan options?
  - Tariffs
    - What is the best tariff for my business?
    - How do I know which tariff my bills are based on?
    - What are the tariff options for small commercial users?
    - What are the tariff options for larger commercial users?
    - Can I change tariff?
    - What influences which tariff I am on?
- Switch
- Electricity: a buyer's guide
- EV charging
- Let's Grow Together
- Contact us
- Electricity: a buyer's guide for small and medium sized businesses
- Linen Quarter BID
- Induction hobs
- Solar
- LED curing machine (print industry)
- Moving & Switching
  - What are the payment options?
  - How long does it take to switch supplier?
  - How can I reduce the power rating of a larger supply?
  - How do I switch to Power NI from another supplier?
  - How do I get a new supply switched on?
  - I’ve registered for a Power NI account – what happens next?
  - Do I need to cancel my Direct Debit with my previous supplier?
  - Why am I still getting bills from my old supplier?
  - Could I be double billed?
  - How do I register for supply?
  - Do I need to pay a security deposit?
  - How do I close my business account?
  - What is the best tariff for my business?
  - Why do you need a security deposit?
  - Power NI working with contractors
  - What services does Power NI offer landlords?
  - How does a landlord or contractor register for supply?
  - How do I transfer the supply to a new tenant?
  - How can a landlord or contractor manage multiple accounts?
  - What information do I need to register?
  - Switching electricity supplier
    - How long does it take to switch supplier?
    - How do I switch to Power NI from another supplier?
    - How do I get a new supply switched on?
    - I’ve registered for a Power NI account – what happens next?
    - Do I need to cancel my Direct Debit with my previous supplier?
    - Why am I still getting bills from my old supplier?
    - Could I be double billed?
  - Moving in/out
    - What are the payment options?
    - How do I register for supply?
    - Do I need to pay a security deposit?
    - How do I close my business account?
    - What is the best tariff for my business?
    - Why do you need a security deposit?
    - What information do I need to register?
  - Landlords & contractors
    - How can I reduce the power rating of a larger supply?
    - Power NI working with contractors
    - What services does Power NI offer landlords?
    - How does a landlord or contractor register for supply?
    - How do I transfer the supply to a new tenant?
    - How can a landlord or contractor manage multiple accounts?
- Bills & Payments
  - I am struggling to pay my bill – what should I do?
  - Can I pay my bill online?
  - Why should I pay by Direct Debit?
  - What is Quarterly Direct Debit?
  - What is Monthly Direct Debit?
  - Where is my Giro?
  - How do I know if estimated or actual reads have been used?
  - I have a group bill – how can I see how much electricity each site has used?
  - I have a monthly bill - how can I see more information on my usage?
  - Where can I find contact details for Power NI on my bill?
  - What do I do if I need a copy of my bill?
  - Why are some bills higher than others?
  - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
  - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
  - Can your Team disconnect my supply if I don’t pay my electricity bills?
  - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
  - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
  - What is 'fuel mix'?
  - Can sites be added or removed from the group account?
  - Can domestic and commercial sites be on the same group bill?
  - Can quarterly and monthly sites be on the same group bill?
  - What if I only pay part of a group bill?
  - What if I have a query about one of the sites on a group bill?
  - Who qualifies for group billing?
  - How does a group bill work?
  - Can I pay my bill by BACS?
  - Can I pay my bill at the bank?
  - Can I pay my bill by cheque?
  - How much VAT do I pay?
  - I think my meter is faulty
  - How can I submit a meter reading for my business?
  - How can I keep my bill accurate?
  - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
  - Payments
    - I am struggling to pay my bill – what should I do?
    - Why should I pay by Direct Debit?
    - What is Quarterly Direct Debit?
    - What is Monthly Direct Debit?
    - Where is my Giro?
    - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
    - Can your Team disconnect my supply if I don’t pay my electricity bills?
    - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
    - Can quarterly and monthly sites be on the same group bill?
    - What if I only pay part of a group bill?
    - Can I pay my bill by BACS?
    - Can I pay my bill at the bank?
    - Can I pay my bill by cheque?
    - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
  - Bills
    - Can I pay my bill online?
    - How do I know if estimated or actual reads have been used?
    - I have a group bill – how can I see how much electricity each site has used?
    - I have a monthly bill - how can I see more information on my usage?
    - Where can I find contact details for Power NI on my bill?
    - What do I do if I need a copy of my bill?
    - Why are some bills higher than others?
    - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
    - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
    - What is 'fuel mix'?
    - Can sites be added or removed from the group account?
    - Can domestic and commercial sites be on the same group bill?
    - What if I have a query about one of the sites on a group bill?
    - Who qualifies for group billing?
    - How does a group bill work?
    - How much VAT do I pay?
    - I think my meter is faulty
    - How can I submit a meter reading for my business?
    - How can I keep my bill accurate?
- Online account
  - What is an Online account?
  - How do I activate my Online account?
  - How do I log in to my Online account?
  - Do I get any discount going paperless?
  - Can I switch back to paper bills?
  - How long does it take for my Online account to become active?
  - What are the other benefits of an Online account?
  - How does paperless billing work?
  - What are the compatibility requirements for an Online account?
  - Online account
- Heating & energy saving technology
  - What are convector heaters?
  - What are radiant heaters?
  - What are storage heaters?
  - What is an electricaire heater?
  - What is a Pactrol weather watcher?
  - Fire risks
  - Heating
    - What are convector heaters?
    - What are radiant heaters?
    - What are storage heaters?
    - What is an electricaire heater?
    - What is a Pactrol weather watcher?
    - Fire risks
  - NISEP
    - Can I apply for funding for my home under this scheme?
    - I have a farm but no non-domestic meter. Can I still apply?
    - How much funding is available?
    - Do I need to be a Power NI customer?
    - Can I apply for more than one type of technology?
    - Is there a funding cap?
    - Does this scheme count as de minimis aid?
    - If I received funding before, can I apply again?
    - If my business has more than one site, can I apply on the one application?
  - Lighting Solutions
    - What is Power NI Lighting Solutions?
    - What do I need to be eligible for Power NI Lighting Solutions?
    - What happens during the Lighting Solutions installation process?
    - What type of lighting do you use for the upgrade?
    - How does Power NI calculate the cost of a lighting upgrade?
    - How do the repayments work?
    - Can I pay via Direct Debit?
    - What do we look for during the Survey & Energy Audit?
    - How long does a Lighting Solutions upgrade take?
    - Will I need to close my business for the work to be carried out?
  - Can I apply for funding for my home under this scheme?
  - I have a farm but no non-domestic meter. Can I still apply?
  - How much funding is available?
  - Do I need to be a Power NI customer?
  - Can I apply for more than one type of technology?
  - Is there a funding cap?
  - Does this scheme count as de minimis aid?
  - If I received funding before, can I apply again?
  - If my business has more than one site, can I apply on the one application?
  - What is Power NI Lighting Solutions?
  - What do I need to be eligible for Power NI Lighting Solutions?
  - What happens during the Lighting Solutions installation process?
  - What type of lighting do you use for the upgrade?
  - How does Power NI calculate the cost of a lighting upgrade?
  - How do the repayments work?
  - Can I pay via Direct Debit?
  - What do we look for during the Survey & Energy Audit?
  - How long does a Lighting Solutions upgrade take?
  - Will I need to close my business for the work to be carried out?
- Farm
  - Power NI & the Farm Safety Partnership
  - Silage safety reminder
  - Farm Safety Partnership urges farmers to ‘rethink risk’
  - Asbestos register
  - Slurry safety
  - Slurry season brings renewed risks for farmers
  - Let’s take heights seriously
  - Farm in mind website
  - Child Safety Farm Week
  - Rural Support
  - Is further support available for farmers and those with a farm business?
  - Farmers be aware
  - Farm Safety Partnership
  - Charity partners
    - Rural Support
- Energy Guides
  - Why choose Power NI?
  - kVA
  - Power NI's partnership with energy brokers
  - What options do you offer small users?
  - Can you provide tailored contracts?
  - Does Power NI pay commission?
  - How can I manage multiple accounts?
  - What contract types do you offer?
  - Maximum demand
  - Availability Charge
  - Chargeable Service Capacity (CSC)
  - Maximum Import Capacity (MIC)
  - Single phase supply
  - Three phase supply
  - Energy Price Adjustment (EPA)
  - Does the group bill contain a breakdown of the charges for each site?
  - Understanding my bill
  - Moving premises
  - Understanding your bill (large businesses)
  - Understanding your bill (small businesses)
  - Meter reading & billing
  - Paying your bill
  - Online account
  - Heating
  - Sustainability
  - Farm
  - Retail
  - Office
  - Manufacturing
  - Agriculture
  - Hospitality
  - Top tips
  - Group bills
  - VAT and your electricity bill
  - Powering your business or farm
  - Giving you the power to save
  - Electricity bills
    - Does the group bill contain a breakdown of the charges for each site?
    - Understanding my bill
    - Understanding your bill (large businesses)
    - Understanding your bill (small businesses)
    - Meter reading & billing
    - Paying your bill
    - Group bills
    - VAT and your electricity bill
  - Sustainability
    - Sustainability
    - Farm
    - Giving you the power to save
  - Moving & switching
    - Moving premises
  - Online account
    - Online account
  - Energy efficiency
    - Heating
    - Retail
    - Office
    - Manufacturing
    - Agriculture
    - Hospitality
    - Top tips
    - Powering your business or farm
  - Glossary
    - kVA
    - Maximum demand
    - Availability Charge
    - Chargeable Service Capacity (CSC)
    - Maximum Import Capacity (MIC)
    - Single phase supply
    - Three phase supply
    - Energy Price Adjustment (EPA)
  - Energy brokers
    - Why choose Power NI?
    - Power NI's partnership with energy brokers
    - What options do you offer small users?
    - Can you provide tailored contracts?
    - Does Power NI pay commission?
    - How can I manage multiple accounts?
    - What contract types do you offer?
- Plans & Tariffs
  - What is the best tariff for my business?
  - How do I know which tariff my bills are based on?
  - Can I get a 'pay-as-you-go' Keypad for my business?
  - What are the tariff options for small commercial users?
  - What are the tariff options for larger commercial users?
  - Can I change tariff?
  - What influences which tariff I am on?
  - What are the Energy Plan options?
  - What are the electricity pass-through charges for 2025/2026?
  - Charges
    - What are the electricity pass-through charges for 2025/2026?
  - Energy plans
    - Can I get a 'pay-as-you-go' Keypad for my business?
    - What are the Energy Plan options?
  - Tariffs
Moving house
Get a business quote
Renewables
- Join us
- Help & Support
- ROCs and Export
  - Tariff rates
- Power Purchase Agreements
- Change ownership
- Installer information
- Contact us
- Tariff rates
- Meter Readings
- Microgen Tariff
- My Renewable System
- ROCs and Ofgem
Help & Support
- Energy guides
- Solar
  - How do I sell any excess electricity my panels generate back to Power NI?
  - How long does solar panel installation take?
  - Are there any grants available to help with the cost of installing solar panels?
  - Do the solar panels come with a warranty?
  - What maintenance is required for solar panels?
  - Can I add a battery to my solar PV system?
  - What is Solar PV?
  - Who will install my solar panels?
  - Do I need planning permission for solar panels?
  - Is my house suitable for solar panels?
  - How much will I be paid for selling my excess electricity?
  - What electricity tariff should I be on once I have solar panels on my property?
- Bills & Payments
  - I received a reminder letter, but I've already paid.
  - My bill is higher than usual
  - How can I reduce my bill?
  - Understanding my bill Direct Debit
  - What are the options for paying my bill?
  - When do I have to pay my bill?
  - Can I get a refund?
  - Where is the Giro slip?
  - How can I tell if my bill is estimated?
  - If I receive an estimated bill how can I get an accurate one?
  - Can I view my bill online?
  - I haven't received my bill
  - How do I get a copy of a previous bill?
  - When is my next bill due?
  - How do I estimate my next bill?
  - I have experienced a payment issue. What should I do?
  - How can I check the balance on my account?
  - How is my bill calculated?
  - What costs make up my electricity bill?
  - What is 'fuel mix'?
  - What is a Pay-As-You-Go meter, how can this help me if I am behind payments?
  - I have closed my account, but I am still receiving bills.
  - I have a carer, relative or friend who looks after my bills. Can you send my bill to them?
  - I am critically dependent on medical equipment. What services are available?
  - I want to manage bills for someone else.
  - Benefit entitlement check
  - What tariff am I on?
  - I am deaf or hearing impaired. How can I contact you?
  - I am blind or visually impaired. How can I receive my bill?
  - I'm changing to Keypad when will I get my final bill?
  - I closed my account but I'm still receiving bills.
  - What are the Direct Debit options?
  - How do I set up Direct Debit payments?
  - How is my Monthly Direct Debit calculated?
  - When will my Direct Debit come out of my account?
  - How do I change my Direct Debit amount?
  - How do I change the bank account my Direct Debit is taken from?
  - Why has my Direct Debit changed?
  - What if I miss a Direct Debit payment?
  - My Direct Debit payment hasn’t been taken out.
  - I don’t have enough money in my account to cover my Direct Debit.
  - When do you review my Monthly Direct Debit?
  - I have credit on my account. Why has this not been refunded?
  - Do I get my bill before my Direct Debit is taken?
  - How do I cancel my Direct Debit?
  - Can I make additional payments to clear my balance?
  - What happens if I stop paying my Direct Debit?
  - I cannot download my bills.
  - How can I calculate how much I owe since my last bill?
  - My bill does not match what I submitted through my online account, why is it different?
  - What should I do if there are a number of tenants sharing electricity costs?
  - Understanding my bill - non-direct debit
  - I am struggling to pay, what should I do?
  - How do I view my bills?
  - I'm having difficulty paying for my electricity, what options are available to me?
  - What makes up my electricity bill?
  - What is proration, and how is it calculated
  - Accessing and managing bills
    - How can I reduce my bill?
    - What are the options for paying my bill?
    - When do I have to pay my bill?
    - Where is the Giro slip?
    - Can I view my bill online?
    - How do I get a copy of a previous bill?
    - When is my next bill due?
    - How can I check the balance on my account?
    - I have a carer, relative or friend who looks after my bills. Can you send my bill to them?
    - I want to manage bills for someone else.
    - What tariff am I on?
    - I'm changing to Keypad when will I get my final bill?
    - What should I do if there are a number of tenants sharing electricity costs?
    - How do I view my bills?
  - Bill understanding and calculation
    - Understanding my bill Direct Debit
    - How can I tell if my bill is estimated?
    - If I receive an estimated bill how can I get an accurate one?
    - How do I estimate my next bill?
    - How is my bill calculated?
    - What costs make up my electricity bill?
    - What is 'fuel mix'?
    - How can I calculate how much I owe since my last bill?
    - Understanding my bill - non-direct debit
    - What makes up my electricity bill?
    - What is proration, and how is it calculated
  - Billing issues
    - My bill is higher than usual
    - Can I get a refund?
    - I haven't received my bill
    - I have closed my account, but I am still receiving bills.
    - I closed my account but I'm still receiving bills.
    - I have credit on my account. Why has this not been refunded?
    - Can I make additional payments to clear my balance?
    - I cannot download my bills.
    - My bill does not match what I submitted through my online account, why is it different?
  - Direct Debit management
    - What are the Direct Debit options?
    - How do I set up Direct Debit payments?
    - How is my Monthly Direct Debit calculated?
    - When will my Direct Debit come out of my account?
    - How do I change my Direct Debit amount?
    - How do I change the bank account my Direct Debit is taken from?
    - Why has my Direct Debit changed?
    - What if I miss a Direct Debit payment?
    - My Direct Debit payment hasn’t been taken out.
    - When do you review my Monthly Direct Debit?
    - Do I get my bill before my Direct Debit is taken?
    - How do I cancel my Direct Debit?
    - What happens if I stop paying my Direct Debit?
  - Financial support
    - I received a reminder letter, but I've already paid.
    - I have experienced a payment issue. What should I do?
    - What is a Pay-As-You-Go meter, how can this help me if I am behind payments?
    - Benefit entitlement check
    - I don’t have enough money in my account to cover my Direct Debit.
    - I am struggling to pay, what should I do?
    - I'm having difficulty paying for my electricity, what options are available to me?
  - Special circumstances and services
    - I am critically dependent on medical equipment. What services are available?
    - I am deaf or hearing impaired. How can I contact you?
    - I am blind or visually impaired. How can I receive my bill?
- Accessing and managing bills
  - How can I reduce my bill?
  - What are the options for paying my bill?
  - When do I have to pay my bill?
  - Where is the Giro slip?
  - Can I view my bill online?
  - How do I get a copy of a previous bill?
  - When is my next bill due?
  - How can I check the balance on my account?
  - I have a carer, relative or friend who looks after my bills. Can you send my bill to them?
  - I want to manage bills for someone else.
  - What tariff am I on?
  - I'm changing to Keypad when will I get my final bill?
  - What should I do if there are a number of tenants sharing electricity costs?
  - How do I view my bills?
- Bill understanding and calculation
  - Understanding my bill Direct Debit
  - How can I tell if my bill is estimated?
  - If I receive an estimated bill how can I get an accurate one?
  - How do I estimate my next bill?
  - How is my bill calculated?
  - What costs make up my electricity bill?
  - What is 'fuel mix'?
  - How can I calculate how much I owe since my last bill?
  - Understanding my bill - non-direct debit
  - What makes up my electricity bill?
  - What is proration, and how is it calculated
- My Account
  - Loss of power supply
  - Complaints
  - Customer care register
  - How can I check if I am a Power NI customer?
  - NI Energy advice line service
  - What are my marketing contact preferences? How can I update these?
  - What is energy theft?
  - I want to add another name to my account.
  - How do I close an account on behalf of someone who has passed away?
    - What to expect when you are grieving
  - I want to update my contact details.
  - Independent support and advice
  - How do I register for an online account?
  - How much discount will I get with an online account?
  - I am having problems registering for an online account.
  - I have forgotten my username
  - I'm entering my details correctly, but I still can't log in.
  - I’ve entered the wrong details and I’m locked out, what do I do?
  - How do I view my consumption?
  - What is an e-voucher?
  - What is cashback?
  - I have signed up for Power NI Perks, how do I access the Perks site?
  - I’ve forgotten my Power NI Perks password?
  - Why has my account expired?
  - How do I check my Perks cashback balance?
  - Can I pass my details to friends and family?
  - How do I update my personal details on my Power NI Perks account?
  - How do I download the new Power NI app?
  - Why can I not log in to my account using my existing Quickpay details?
  - How do I save my login details, so that I don’t have to enter them each time I log in?
  - What do I do if I forget my PIN to log in to the app?
  - If I am experiencing an issue with the app, who should I contact?
  - Why am I being asked to agree to new Terms and Conditions when I sign in to Perks?
  - Why can I no longer access Perks from 14 March 2023?
  - I used to use a retailer and they’re not on the new site what can you do?
  - The discount for some retailers isn’t as good as the old site. What can you do?
  - I’ve opted out of Power NI / Rewards Gateway emails why am I still receiving them?
  - I have a problem with a purchase on Power NI Perks who do I contact?
  - How do I change my password, email or other details?
  - Why are there mentions of ‘employee schemes’ on Perks? Is this not for Power NI customers?
  - Why are there employee related references such as ‘Minimum Wage’, ‘Basic Earnings’ etc. in the Perks
  - What details on my account can be discussed with a third party representative?
  - I want a third party representative to be able to speak about my account on my behalf
  - I am a landlord. Can I discuss the electricity account on one of my properties
  - Can I use an interpreter or translator to help me discuss my Power NI account
  - What is Power of Attorney?
  - I had previously given authority to speak on my behalf. How can I remove them?
  - I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank?
  - How do I close my Power NI account?
    - What to expect when you are grieving
  - Customer support
    - Complaints
    - Customer care register
    - NI Energy advice line service
    - Independent support and advice
  - My online account
    - How do I register for an online account?
    - How much discount will I get with an online account?
    - I am having problems registering for an online account.
    - I have forgotten my username
    - I'm entering my details correctly, but I still can't log in.
    - I’ve entered the wrong details and I’m locked out, what do I do?
    - I need to contact you about an online account issue
    - What are the compatibility requirements for an online account?
    - Why can I not log in to my account using my existing Quickpay details?
  - Power NI app
    - How do I download the new Power NI app?
    - How do I save my login details, so that I don’t have to enter them each time I log in?
    - What do I do if I forget my PIN to log in to the app?
    - If I am experiencing an issue with the app, who should I contact?
  - Power supply issues
    - Loss of power supply
  - Account management
    - What are my marketing contact preferences? How can I update these?
    - What is energy theft?
    - I want to add another name to my account.
    - How do I close an account on behalf of someone who has passed away?
      - What to expect when you are grieving
    - I want to update my contact details.
    - How can I check if I am a Power NI customer?
    - How do I view my consumption?
    - I’ve multiple properties under the one account.
    - Can I update my personal details online?
    - What email is my account notifications sent to?
    - What to expect when you are grieving
    - I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank?
    - How do I close my Power NI account?
      - What to expect when you are grieving
    - What to expect when you are grieving
  - Power NI Perks
    - How does Power NI Perks work?
    - How do I register for Power NI Perks?
    - I am having problems registering for Power NI Perks, what should I do?
    - Where can I find my Power NI account or premise number?
    - What is a top up card?
    - What is an e-voucher?
    - What is cashback?
    - I have signed up for Power NI Perks, how do I access the Perks site?
    - I’ve forgotten my Power NI Perks password?
    - Why has my account expired?
    - How do I check my Perks cashback balance?
    - Can I pass my details to friends and family?
    - How do I update my personal details on my Power NI Perks account?
    - Why am I being asked to agree to new Terms and Conditions when I sign in to Perks?
    - Why can I no longer access Perks from 14 March 2023?
    - I used to use a retailer and they’re not on the new site what can you do?
    - The discount for some retailers isn’t as good as the old site. What can you do?
    - I’ve opted out of Power NI / Rewards Gateway emails why am I still receiving them?
    - I have a problem with a purchase on Power NI Perks who do I contact?
    - How do I change my password, email or other details?
    - Why are there mentions of ‘employee schemes’ on Perks? Is this not for Power NI customers?
    - Why are there employee related references such as ‘Minimum Wage’, ‘Basic Earnings’ etc. in the Perks
  - Third party access
    - What details on my account can be discussed with a third party representative?
    - I want a third party representative to be able to speak about my account on my behalf
    - I am a landlord. Can I discuss the electricity account on one of my properties
    - Can I use an interpreter or translator to help me discuss my Power NI account
    - What is Power of Attorney?
    - I had previously given authority to speak on my behalf. How can I remove them?
  - I’ve multiple properties under the one account.
  - Can I update my personal details online?
  - I need to contact you about an online account issue
  - What email is my account notifications sent to?
  - What are the compatibility requirements for an online account?
  - How does Power NI Perks work?
  - How do I register for Power NI Perks?
  - I am having problems registering for Power NI Perks, what should I do?
  - Where can I find my Power NI account or premise number?
  - What is a top up card?
- Customer support
  - Complaints
  - Customer care register
  - NI Energy advice line service
  - Independent support and advice
- My online account
  - How do I register for an online account?
  - How much discount will I get with an online account?
  - I am having problems registering for an online account.
  - I have forgotten my username
  - I'm entering my details correctly, but I still can't log in.
  - I’ve entered the wrong details and I’m locked out, what do I do?
  - I need to contact you about an online account issue
  - What are the compatibility requirements for an online account?
  - Why can I not log in to my account using my existing Quickpay details?
- Power NI app
  - How do I download the new Power NI app?
  - How do I save my login details, so that I don’t have to enter them each time I log in?
  - What do I do if I forget my PIN to log in to the app?
  - If I am experiencing an issue with the app, who should I contact?
- Power supply issues
  - Loss of power supply
- Account management
  - What are my marketing contact preferences? How can I update these?
  - What is energy theft?
  - I want to add another name to my account.
  - How do I close an account on behalf of someone who has passed away?
    - What to expect when you are grieving
  - I want to update my contact details.
  - How can I check if I am a Power NI customer?
  - How do I view my consumption?
  - I’ve multiple properties under the one account.
  - Can I update my personal details online?
  - What email is my account notifications sent to?
  - What to expect when you are grieving
  - I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank?
  - How do I close my Power NI account?
    - What to expect when you are grieving
  - What to expect when you are grieving
- Power NI Perks
  - How does Power NI Perks work?
  - How do I register for Power NI Perks?
  - I am having problems registering for Power NI Perks, what should I do?
  - Where can I find my Power NI account or premise number?
  - What is a top up card?
  - What is an e-voucher?
  - What is cashback?
  - I have signed up for Power NI Perks, how do I access the Perks site?
  - I’ve forgotten my Power NI Perks password?
  - Why has my account expired?
  - How do I check my Perks cashback balance?
  - Can I pass my details to friends and family?
  - How do I update my personal details on my Power NI Perks account?
  - Why am I being asked to agree to new Terms and Conditions when I sign in to Perks?
  - Why can I no longer access Perks from 14 March 2023?
  - I used to use a retailer and they’re not on the new site what can you do?
  - The discount for some retailers isn’t as good as the old site. What can you do?
  - I’ve opted out of Power NI / Rewards Gateway emails why am I still receiving them?
  - I have a problem with a purchase on Power NI Perks who do I contact?
  - How do I change my password, email or other details?
  - Why are there mentions of ‘employee schemes’ on Perks? Is this not for Power NI customers?
  - Why are there employee related references such as ‘Minimum Wage’, ‘Basic Earnings’ etc. in the Perks
- Billing issues
  - My bill is higher than usual
  - Can I get a refund?
  - I haven't received my bill
  - I have closed my account, but I am still receiving bills.
  - I closed my account but I'm still receiving bills.
  - I have credit on my account. Why has this not been refunded?
  - Can I make additional payments to clear my balance?
  - I cannot download my bills.
  - My bill does not match what I submitted through my online account, why is it different?
- Third party access
  - What details on my account can be discussed with a third party representative?
  - I want a third party representative to be able to speak about my account on my behalf
  - I am a landlord. Can I discuss the electricity account on one of my properties
  - Can I use an interpreter or translator to help me discuss my Power NI account
  - What is Power of Attorney?
  - I had previously given authority to speak on my behalf. How can I remove them?
- Direct Debit management
  - What are the Direct Debit options?
  - How do I set up Direct Debit payments?
  - How is my Monthly Direct Debit calculated?
  - When will my Direct Debit come out of my account?
  - How do I change my Direct Debit amount?
  - How do I change the bank account my Direct Debit is taken from?
  - Why has my Direct Debit changed?
  - What if I miss a Direct Debit payment?
  - My Direct Debit payment hasn’t been taken out.
  - When do you review my Monthly Direct Debit?
  - Do I get my bill before my Direct Debit is taken?
  - How do I cancel my Direct Debit?
  - What happens if I stop paying my Direct Debit?
- Financial support
  - I received a reminder letter, but I've already paid.
  - I have experienced a payment issue. What should I do?
  - What is a Pay-As-You-Go meter, how can this help me if I am behind payments?
  - Benefit entitlement check
  - I don’t have enough money in my account to cover my Direct Debit.
  - I am struggling to pay, what should I do?
  - I'm having difficulty paying for my electricity, what options are available to me?
- Tariffs & Rates
  - Economy 7
  - What is an electric vehicle (EV) tariff?
  - What EV tariffs are available?
  - Who is this tariff available to?
  - What are the EV Nightshift off-peak rate times?
  - Can I have a combination of both tariffs?
  - I am already a Power NI customer and I drive an electric car, do I have to switch to an EV tariff?
  - What is a standing charge?
  - I’m not a Power NI customer, how do I switch to get an EV tariff?
  - I drive an electric car, which tariff is for me?
  - I do not have an electric vehicle but I am considering one, when can I change to an EV tariff?
  - Do the electric vehicle tariffs provide energy for everything in my house?
  - Where does Power NI’s renewable electricity come from?
  - What additional benefits do I get with the EV tariffs?
  - Can I go on the electric vehicle tariff if I have a plug-in hybrid?
  - How does switching to Eco Energy make a difference to reducing harmful emissions?
  - What happens if the wind does not blow?
  - Will Eco Energy increase in price?
  - Who can switch to Eco Energy?
  - What is the Renewable Energy Obligation?
  - Where does green or renewable energy come from?
  - How does green electricity get to my house?
  - What happens after I register my interest in a home EV charge point?
  - Do I have to pay any money upfront for my charge point installation?
  - What is the difference between a standard and non-standard installation?
  - When will my installation take place?
  - Can I get my own electrician to carry out additional work?
  - Will the price I pay change?
  - What does the price change mean for Credit customers?
  - What does the price change mean for Keypad customers?
  - Was does the price change mean for E7 customers?
  - What happens to the credit on my Keypad?
  - What if I don't enter the price change code?
  - I am an Economy 7 customer what does this mean for me?
  - Eco Energy tariff
    - How does switching to Eco Energy make a difference to reducing harmful emissions?
    - What happens if the wind does not blow?
    - Will Eco Energy increase in price?
    - Who can switch to Eco Energy?
    - What is the Renewable Energy Obligation?
    - Where does green or renewable energy come from?
    - How does green electricity get to my house?
  - Economy 7
    - Economy 7
  - Price change
    - Will the price I pay change?
    - What does the price change mean for Credit customers?
    - What does the price change mean for Keypad customers?
    - Was does the price change mean for E7 customers?
    - What happens to the credit on my Keypad?
    - What if I don't enter the price change code?
    - I am an Economy 7 customer what does this mean for me?
    - I am a Keypad+ customer, how do I enter my price change code?
    - How do I check that my tariff change code has been added correctly to my meter?
    - I didn’t receive my tariff change code when I topped up. What should I do?
  - Electric vehicle chargers
    - What happens after I register my interest in a home EV charge point?
    - Do I have to pay any money upfront for my charge point installation?
    - What is the difference between a standard and non-standard installation?
    - When will my installation take place?
    - Can I get my own electrician to carry out additional work?
  - Electric vehicle tariff
    - What is an electric vehicle (EV) tariff?
    - What EV tariffs are available?
    - Who is this tariff available to?
    - What are the EV Nightshift off-peak rate times?
    - Can I have a combination of both tariffs?
    - I am already a Power NI customer and I drive an electric car, do I have to switch to an EV tariff?
    - What is a standing charge?
    - I’m not a Power NI customer, how do I switch to get an EV tariff?
    - I drive an electric car, which tariff is for me?
    - I do not have an electric vehicle but I am considering one, when can I change to an EV tariff?
    - Do the electric vehicle tariffs provide energy for everything in my house?
    - Where does Power NI’s renewable electricity come from?
    - What additional benefits do I get with the EV tariffs?
    - Can I go on the electric vehicle tariff if I have a plug-in hybrid?
  - I am a Keypad+ customer, how do I enter my price change code?
  - How do I check that my tariff change code has been added correctly to my meter?
  - I didn’t receive my tariff change code when I topped up. What should I do?
- Eco Energy tariff
  - How does switching to Eco Energy make a difference to reducing harmful emissions?
  - What happens if the wind does not blow?
  - Will Eco Energy increase in price?
  - Who can switch to Eco Energy?
  - What is the Renewable Energy Obligation?
  - Where does green or renewable energy come from?
  - How does green electricity get to my house?
- Economy 7
  - Economy 7
- Price change
  - Will the price I pay change?
  - What does the price change mean for Credit customers?
  - What does the price change mean for Keypad customers?
  - Was does the price change mean for E7 customers?
  - What happens to the credit on my Keypad?
  - What if I don't enter the price change code?
  - I am an Economy 7 customer what does this mean for me?
  - I am a Keypad+ customer, how do I enter my price change code?
  - How do I check that my tariff change code has been added correctly to my meter?
  - I didn’t receive my tariff change code when I topped up. What should I do?
- Special circumstances and services
  - I am critically dependent on medical equipment. What services are available?
  - I am deaf or hearing impaired. How can I contact you?
  - I am blind or visually impaired. How can I receive my bill?
- Electric vehicle chargers
  - What happens after I register my interest in a home EV charge point?
  - Do I have to pay any money upfront for my charge point installation?
  - What is the difference between a standard and non-standard installation?
  - When will my installation take place?
  - Can I get my own electrician to carry out additional work?
- Electric vehicle tariff
  - What is an electric vehicle (EV) tariff?
  - What EV tariffs are available?
  - Who is this tariff available to?
  - What are the EV Nightshift off-peak rate times?
  - Can I have a combination of both tariffs?
  - I am already a Power NI customer and I drive an electric car, do I have to switch to an EV tariff?
  - What is a standing charge?
  - I’m not a Power NI customer, how do I switch to get an EV tariff?
  - I drive an electric car, which tariff is for me?
  - I do not have an electric vehicle but I am considering one, when can I change to an EV tariff?
  - Do the electric vehicle tariffs provide energy for everything in my house?
  - Where does Power NI’s renewable electricity come from?
  - What additional benefits do I get with the EV tariffs?
  - Can I go on the electric vehicle tariff if I have a plug-in hybrid?
- General Information & Policies
  - What data does Power NI collect from me?
  - How does Power NI use my data?
  - Why does the app need access to my media and files?
  - Are all consumers likely to benefit from the commitments in the Energy Charter?
  - What does making a financial commitment to a hardship fund involve – how much will be contributed?
  - What will reducing the maximum debt repayment for consumers mean in practical terms?
  - How will suppliers maintaining an individual assessment of the ability to pay benefit consumers?
  - What is the customer care register, and how do consumers get on this register?
  - Why are the commitments in the charter only voluntary?
  - What will be done to make sure suppliers honour their commitments?
  - Who will operate the website offering clear, up-to-date energy efficiency information?
  - What should consumers do if they need any help or support?
  - Data Collection and Usage
  - Energy Charter
- Data Collection and Usage
  - What data does Power NI collect from me?
  - How does Power NI use my data?
  - Why does the app need access to my media and files?
- Energy Charter
  - Are all consumers likely to benefit from the commitments in the Energy Charter?
  - What does making a financial commitment to a hardship fund involve – how much will be contributed?
  - What will reducing the maximum debt repayment for consumers mean in practical terms?
  - How will suppliers maintaining an individual assessment of the ability to pay benefit consumers?
  - What is the customer care register, and how do consumers get on this register?
  - Why are the commitments in the charter only voluntary?
  - What will be done to make sure suppliers honour their commitments?
  - Who will operate the website offering clear, up-to-date energy efficiency information?
  - What should consumers do if they need any help or support?
- Sustainability
  - How can I find out more about reducing energy costs in my home?
  - How can I save money on my electricity?
  - My radiators don’t get hot, is my heat pump working correctly?
  - I'm going out of the house for a few hours, do I leave my heat pump on?
  - I'm going away on holiday, do I leave my heat pump on?
  - How do I operate my heat pump?
  - What documentation do I need with my heat pump?
  - How often do I need to have my heat pump serviced?
  - Does my heat pump work when it’s cold outside?
  - Will switching off my heat pump save energy?
  - Will switching off my heat pump break it?
  - What actions should I avoid doing with my heat pump?
  - How can I save energy around my home?
  - Solar
    - How do I sell any excess electricity my panels generate back to Power NI?
    - How long does solar panel installation take?
    - Are there any grants available to help with the cost of installing solar panels?
    - Do the solar panels come with a warranty?
    - What maintenance is required for solar panels?
    - Can I add a battery to my solar PV system?
    - What is Solar PV?
    - Who will install my solar panels?
    - Do I need planning permission for solar panels?
    - Is my house suitable for solar panels?
    - How much will I be paid for selling my excess electricity?
    - What electricity tariff should I be on once I have solar panels on my property?
  - How do I sell any excess electricity my panels generate back to Power NI?
  - How long does solar panel installation take?
  - Are there any grants available to help with the cost of installing solar panels?
  - Do the solar panels come with a warranty?
  - What maintenance is required for solar panels?
  - Can I add a battery to my solar PV system?
  - Energy efficiency
    - How can I find out more about reducing energy costs in my home?
    - How can I save money on my electricity?
    - How can I save energy around my home?
  - Heat pumps
    - My radiators don’t get hot, is my heat pump working correctly?
    - I'm going out of the house for a few hours, do I leave my heat pump on?
    - I'm going away on holiday, do I leave my heat pump on?
    - How do I operate my heat pump?
    - What documentation do I need with my heat pump?
    - How often do I need to have my heat pump serviced?
    - Does my heat pump work when it’s cold outside?
    - Will switching off my heat pump save energy?
    - Will switching off my heat pump break it?
    - What actions should I avoid doing with my heat pump?
  - What is Solar PV?
  - Who will install my solar panels?
  - Do I need planning permission for solar panels?
  - Is my house suitable for solar panels?
  - How much will I be paid for selling my excess electricity?
  - What electricity tariff should I be on once I have solar panels on my property?
- Energy efficiency
  - How can I find out more about reducing energy costs in my home?
  - How can I save money on my electricity?
  - How can I save energy around my home?
- Heat pumps
  - My radiators don’t get hot, is my heat pump working correctly?
  - I'm going out of the house for a few hours, do I leave my heat pump on?
  - I'm going away on holiday, do I leave my heat pump on?
  - How do I operate my heat pump?
  - What documentation do I need with my heat pump?
  - How often do I need to have my heat pump serviced?
  - Does my heat pump work when it’s cold outside?
  - Will switching off my heat pump save energy?
  - Will switching off my heat pump break it?
  - What actions should I avoid doing with my heat pump?
- Keypad & Keypad+
  - I am on a Powershift tariff. What are the times for each of the rates?
  - How do I use my Keypad?
  - How can I top up?
  - I’ve lost my top up code.
  - Can I top up without my Power NI Keypad card?
  - I need a new Keypad card
    - Thank you
  - My top up code is being rejected
  - I’ve bought electric with the wrong Keypad card
  - I've got a message on my Keypad, what does it mean?
  - I topped up, but the full amount has not been added to my Keypad
  - What does PC contribution mean?
  - Why did I get a longer top up code than normal?
  - What is the minimum amount I can top up?
  - How can I get a keypad meter installed?
  - How much does it cost to have a Keypad meter installed?
  - Do Keypad customers pay more for electricity?
  - How can I save money using a Keypad?
  - What is a Keypad annual statement?
  - What are the benefits of a Keypad+?
  - How do I download the Keypad+ app?
  - How do I pair my Keypad+ unit with my Android device?
  - How do I pair my Keypad+ unit with my iOS device?
  - If I have any problems with Keypad+ who should I contact?
  - What information can I view on my Keypad+ app?
  - How do I top up my meter from my Keypad+ app?
  - My powercode has been rejected. Why?
  - What do I do if I can't download the Keypad+ app?
  - What do I do if I can't open the Keypad+ app?
  - I am having problems connecting Keypad+ with my smartphone. What should I do?
  - I've topped up but the powercode has not been sent to my meter. What should I do?
  - What is friendly credit and emergency credit, and how do I get it?
  - Can I store my card details for future top ups?
  - My Keypad meter is showing an overload error message - how do I fix this?
  - How do I upgrade to Keypad+?
  - Keypad+ features
    - What are the benefits of a Keypad+?
    - How do I download the Keypad+ app?
    - How do I pair my Keypad+ unit with my Android device?
    - How do I pair my Keypad+ unit with my iOS device?
    - If I have any problems with Keypad+ who should I contact?
    - What information can I view on my Keypad+ app?
    - What do I do if I can't download the Keypad+ app?
    - What do I do if I can't open the Keypad+ app?
    - I am having problems connecting Keypad+ with my smartphone. What should I do?
    - How do I upgrade to Keypad+?
  - Keypad installation and usage
    - I am on a Powershift tariff. What are the times for each of the rates?
    - How do I use my Keypad?
    - I've got a message on my Keypad, what does it mean?
    - What does PC contribution mean?
    - How can I get a keypad meter installed?
    - How much does it cost to have a Keypad meter installed?
    - Do Keypad customers pay more for electricity?
    - How can I save money using a Keypad?
    - What is a Keypad annual statement?
    - My Keypad meter is showing an overload error message - how do I fix this?
  - Top up queries
    - What is friendly credit and emergency credit, and how do I get it?
    - How can I top up?
    - I’ve lost my top up code.
    - Can I top up without my Power NI Keypad card?
    - I need a new Keypad card
      - Thank you
    - My top up code is being rejected
    - I’ve bought electric with the wrong Keypad card
    - I topped up, but the full amount has not been added to my Keypad
    - Why did I get a longer top up code than normal?
    - What is the minimum amount I can top up?
    - Can I store my card details for future top ups?
    - How do I top up my meter from my Keypad+ app?
    - My powercode has been rejected. Why?
    - I've topped up but the powercode has not been sent to my meter. What should I do?
    - Thank you
- Keypad+ features
  - What are the benefits of a Keypad+?
  - How do I download the Keypad+ app?
  - How do I pair my Keypad+ unit with my Android device?
  - How do I pair my Keypad+ unit with my iOS device?
  - If I have any problems with Keypad+ who should I contact?
  - What information can I view on my Keypad+ app?
  - What do I do if I can't download the Keypad+ app?
  - What do I do if I can't open the Keypad+ app?
  - I am having problems connecting Keypad+ with my smartphone. What should I do?
  - How do I upgrade to Keypad+?
- Moving & Switching
  - How do I switch to Power NI?
  - When does my supply change over?
  - I've switched, what happens next?
  - Do I need to contact my previous supplier?
  - How can I check the status of my switch?
  - Do I need to cancel my Direct Debit with my previous supplier?
  - When will I receive my first bill?
  - Why am I still getting bills from my previous supplier?
  - How can I be sure I won't be double billed?
  - When will I get my account number or Keypad premise number?
  - What if I change my mind about switching?
  - I'm moving house what do I need to do?
  - I’ve moved in and can’t find the Keypad card.
  - I'm moving out when will I get my final bill?
  - I moved out and forgot to tell you
  - I’m moving house. Will this affect my Direct Debit?
  - Can I keep my existing Power NI account number at my new address?
  - I’ve postponed or cancelled my move.
  - I'm moving out. How do I transfer the account to my landlord?
  - I have finished building a property and wish to register the new occupier?
  - My property is being demolished, what do I need to do?
  - I’m a tenant in a property with a Keypad. Do I need to register?
  - I have a new tenant moving into my property, what do I need to know?
  - My tenants are moving out, what do I need to do?
  - The electricity is on after my last tenant left. Can I keep using electricity without calling anyone
  - How can I confirm a Power NI salespersons identity at my door?
  - Switching providers
    - How do I switch to Power NI?
    - When does my supply change over?
    - I've switched, what happens next?
    - Do I need to contact my previous supplier?
    - How can I check the status of my switch?
    - Do I need to cancel my Direct Debit with my previous supplier?
    - When will I receive my first bill?
    - Why am I still getting bills from my previous supplier?
    - How can I be sure I won't be double billed?
    - When will I get my account number or Keypad premise number?
    - What if I change my mind about switching?
    - How can I confirm a Power NI salespersons identity at my door?
  - Landlord queries
    - My tenants are moving out, what do I need to do?
    - The electricity is on after my last tenant left. Can I keep using electricity without calling anyone
  - Moving in/out
    - I'm moving house what do I need to do?
    - I’ve moved in and can’t find the Keypad card.
    - I'm moving out when will I get my final bill?
    - I moved out and forgot to tell you
    - I’m moving house. Will this affect my Direct Debit?
    - Can I keep my existing Power NI account number at my new address?
    - I’ve postponed or cancelled my move.
    - I'm moving out. How do I transfer the account to my landlord?
    - I have finished building a property and wish to register the new occupier?
    - My property is being demolished, what do I need to do?
    - I’m a tenant in a property with a Keypad. Do I need to register?
    - I have a new tenant moving into my property, what do I need to know?
- Switching providers
  - How do I switch to Power NI?
  - When does my supply change over?
  - I've switched, what happens next?
  - Do I need to contact my previous supplier?
  - How can I check the status of my switch?
  - Do I need to cancel my Direct Debit with my previous supplier?
  - When will I receive my first bill?
  - Why am I still getting bills from my previous supplier?
  - How can I be sure I won't be double billed?
  - When will I get my account number or Keypad premise number?
  - What if I change my mind about switching?
  - How can I confirm a Power NI salespersons identity at my door?
- Landlord queries
  - My tenants are moving out, what do I need to do?
  - The electricity is on after my last tenant left. Can I keep using electricity without calling anyone
- Keypad installation and usage
  - I am on a Powershift tariff. What are the times for each of the rates?
  - How do I use my Keypad?
  - I've got a message on my Keypad, what does it mean?
  - What does PC contribution mean?
  - How can I get a keypad meter installed?
  - How much does it cost to have a Keypad meter installed?
  - Do Keypad customers pay more for electricity?
  - How can I save money using a Keypad?
  - What is a Keypad annual statement?
  - My Keypad meter is showing an overload error message - how do I fix this?
- Moving in/out
  - I'm moving house what do I need to do?
  - I’ve moved in and can’t find the Keypad card.
  - I'm moving out when will I get my final bill?
  - I moved out and forgot to tell you
  - I’m moving house. Will this affect my Direct Debit?
  - Can I keep my existing Power NI account number at my new address?
  - I’ve postponed or cancelled my move.
  - I'm moving out. How do I transfer the account to my landlord?
  - I have finished building a property and wish to register the new occupier?
  - My property is being demolished, what do I need to do?
  - I’m a tenant in a property with a Keypad. Do I need to register?
  - I have a new tenant moving into my property, what do I need to know?
- Meters & Readings
  - How do I find my MPRN?
  - How do I submit a meter reading?
  - Why are NIE Networks reading my meter if I'm a Power NI customer?
  - What do I do if I think my meter is faulty?
  - What if I miss the meter reader?
  - How do I read my meter?
  - How often is my meter read?
  - How do I read my dual meter for Economy 7 or EV Nightshift tariff?
  - How do I know if I have a dual rate meter?
  - Meter readings
- Meter readings
  - How do I find my MPRN?
  - How do I submit a meter reading?
  - Why are NIE Networks reading my meter if I'm a Power NI customer?
  - What do I do if I think my meter is faulty?
  - What if I miss the meter reader?
  - How do I read my meter?
  - How often is my meter read?
  - How do I read my dual meter for Economy 7 or EV Nightshift tariff?
  - How do I know if I have a dual rate meter?
- Top up queries
  - What is friendly credit and emergency credit, and how do I get it?
  - How can I top up?
  - I’ve lost my top up code.
  - Can I top up without my Power NI Keypad card?
  - I need a new Keypad card
    - Thank you
  - My top up code is being rejected
  - I’ve bought electric with the wrong Keypad card
  - I topped up, but the full amount has not been added to my Keypad
  - Why did I get a longer top up code than normal?
  - What is the minimum amount I can top up?
  - Can I store my card details for future top ups?
  - How do I top up my meter from my Keypad+ app?
  - My powercode has been rejected. Why?
  - I've topped up but the powercode has not been sent to my meter. What should I do?
  - Thank you
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News
- Young people encouraged to ‘Give it a Go’ with Power NI funding
- Woodlawn garden centre grows with the help of Power NI
- How to save energy and cash when you’re working from home
- Volunteer ambulance crew enhances training with Power NI support
- Support 2Gether group receives funding from Power NI to support new mums
- Spring clean your way to energy savings!
- Randalstown YFC win YFCU's Club of the Year Award
- Power NI shines a light on Ballykeel Youth FC
- Power NI rate change for domestic customers
- Power NI pledges to powering a more sustainable future
- Power NI to launch first electric vehicle tariff
- Power NI joins the Digital Donations Appeal
- Power NI is Jam Card Friendly
- Power NI help Lady Mary to #PasstheTorch
- Power NI Brings Music to the Ears of Belfast Ukulele Jam
- Power NI boosts pupils love of reading with Carrowdore Primary School
- Power NI are building back responsibly
- First time buyer top saving tips from Power NI
- #MorePowerfulTogether
- Meet in the inaugural Power NI Teaching Hero
- Local volunteer group energized to help Larne put its best foot forward
- Good Thymes for Strathearn Prep’s new Growing Garden
- Energy Saving Week 2021
- Do you have an electric vehicle and want to make savings on your electricity bill while charging at
- Creightons Group switches to Green Energy
- Community groups set to spring forward with new Power NI support funding
- CDE goes green with Power NI reducing carbon footprint by 600 tonnes
- Castle Tower School Gets Ready to Play with Power NI
- Buoyant Power NI to supply green energy for zero-emission ferry
- Brighten your day with energy savings!
- Bright and beautiful parents’ hub set for completion courtesy of Power NI community grant
- Power NI step into funding to support Belfast's Black Santa Appeal
- Ballynahinch Donkeys get kitted out thanks to Power NI
- Art pupils at Carrickfergus Academy get creative with Power NI
- Armagh pupils stay warm and waterproof during outdoor learning courtesy of Power NI
- YFCU's Club of the Year Winner Announced
- Power NI returns as sponsor of YFCU’s Club of the Year
- Why community is more important than ever
- Power NI recognised for customer care at the UK Utilities and Telecoms awards
- Top tips to help save energy, money and time while working from home
- Top tips on how to save while buying your first home
- Power NI Lends a Helping Hand to The Thompson Primary School
- Switch energy supplier to Power NI in four simple steps
- Students Take Action Against Dementia with Fundraising Efforts
- Six reasons to switch to Power NI this September!
- Power NI support gets to the root of local communities
- Power NI staff to support local foodbanks for Christmas
- Power NI win at the Allianz Arts & Business Awards
- Power NI rolls out zero emissions initiative for employees
- Power NI recognised for excellence at the Contact Centre Network NI Awards
- Power NI recognised as a responsible business
- Driving the future - Power NI hosts EV information day
- Power NI champions farm safety by supporting 2021 calendar
- Power NI calls for NI businesses to pledge to take action on climate crisis
- Powering Age NI in Ards & Bangor
- Delivering powerful customer service this National Customer Service Week!
- Ministers welcome arrival of first Hydrogen powered buses
- Best in local business celebrated at the LCCC Business Awards
- Funding package launched to help clubs put a spring in their step
- Entries closing soon for the LCCC Business Awards
- Energia Group Awarded Bronze HR Diversity Mark
- Cooley Nursery Unit Receives a Storage Unit to Facilitate Outdoor Play
- Communities can build for the future with £10K Power NI programme
- Energia Group achieves the Business Working Responsibly Mark
- Belfast 8th Old Boy's FC Get Kitted Out Thanks to Power NI Funding
- Are you getting YOUR best electricity deal?
- 9 years of customer service success!
- 6 Top Tips To Keep Your Home Cool!
- 5 reasons why activating an online account makes sense
- 10 groups made brighter with Power NI
- Power NI sponsors YFCU's 90th Anniversary year
- Where is the sunniest place in Northern Ireland?
- The Power of Volunteering: Power NI Sponsor Volunteer Week
- The Power of Volunteering energises local communities
- Power NI supports YFCU’s Annual Choir Festival
- Power NI sponsors the 2019 ABC Business Awards
- Power NI shines a light on Employee Talent with Original Play
- Power NI set to Light Up Culture Night Belfast!
- Power NI Perks up Downey House Playground
- Power NI gets in the festive spirit at the YFCU choir festival
- Power NI & Age NI Spread The Warmth This Winter!
- Orangefield Old Boys FC gets game ready with Power NI
- Power NI powers young athletes to dream, believe and achieve
- Mary Peters Trust Powerful New Partner
- Power NI to sponsor the LCCC Business Awards
- Enchanted Winter Garden will Light up your Christmas
- Dementia NI announced as Power NI’s Charity Partner
- Collone YFC Crowned Young Farmers’ Clubs of Ulster Club of the Year
- Celebrating Success, ABC Business Awards Now Open!
- Shining a Light on Excellent Customer Service
- Eight years of service success!
- Power NI: Championing Excellence in Customer Service
- Café Parisien picks up award for Customer Service Excellence, Hospitality Sector at Belfast Business
- Power NI Business & Farm sponsorships 2018 & 2019
- Power NI community programme is riding high with 20th award
- Aspiring NI Olympians receive game-changing bursary from gold standard energy provider
- Young people’s creative energy sparked by Lyric and Power NI theatre workshops
- Women in Business returns with Power NI to shine a Spotlight on Success
- Swifts score new talent with Power NI
- SMART retail & hospitality launches in partnership with velocity worldwide
- Skys the limit for Power NI
- Q Radio Breakfast buzzing with Power NI partnership
- Put a little energy into saving money!
- Power NI scores with local GAA club
- Power NI puts the theatre in the spotlight with Belfast School of Performing Arts
- Power NI nurtures early learning at Randalstown Central Primary School
- Power NI Makes a Splash At County Antrim Yacht Club
- Power NI lends a Helping Hand to St. Mary's Parent Support Group
- Power NI jigs into action with Ballynafeigh School of Irish Dancing
- Power NI goes the distance with the Mary Peters Trust
- Power NI gets kitted out with 8th Old Boys FC
- Northern Ireland’s Food Heartland toasts 2018 Award Winners
- Northern Ireland’s Food Heartland Excellence Awards 2018 is open for entries
- New wheelchair for Derry basketball club thanks to Power NI
- Music trust set to be pitch perfect with Power NI support
- Lough Wallball Showdown gets a Helping Hand from Power NI
- Killyman kids get kitted out with Power NI
- Hannah K Footwear wins Best Customer Service Award at the Larne Business Awards 2018
- Glarryford YFC crowned Young Farmers’ Clubs of Ulster - Club of the Year sponsored by Power NI
- It's Gas Safety Week!
- Lisburn & Castlereagh City Business Awards - now open for entries!
- Early Years Little Acorns group blossoms with Power NI community fund
- Congratulations to The Wall Group, winners of Customer Service Excellence at the Belfast Business Aw
- Power NI sheds new light on community funding
- Belfast Culture Night has joined forces with Power NI for an evening to remember!
- Belfast Business Awards 2018 launched!
- The Quays Centre scoops Best Green Business at Newry Business Awards
- The Irish News Workplace & Employment Awards are going global
- Stephen McCully elected President of NI Chamber of Commerce and Industry
- Power NI staff are shining light for The Prince’s Trust
- Powerful partnership with the Colin Glen Trust
- Power NI joins sponsors at Institute of Directors conference
- Power NI sponsors Green Retailer of the Year at the Ulster Grocer Marketing Awards 2015
- Power NI sponsor Best Customer Service at Larne Business Awards 2016
- Power NI shines light into Bradley Manor Care Home
- Power NI provides a Helping Hand to Tiny Life
- Power NI lights up Balmoral Show!
- Power NI joins new Farm Safety Partnership Affiliate Scheme
- Hollywood Producer to take lead role at NI Chamber Banquet
- Friends unite for Marie Curie fundraiser in memory of the late Billy Robinson MBE
- Christmas energy saving tips
- Businesses urged to dive into new ‘Learn Grow Excel’ initiative
- Power NI to supply Leckey Design with renewable ‘green’ energy
- Power NI teams up with NI Hospice Town Tour
- Power NI sponsor the Ulster Grocer Marketing Awards 2014
- Power NI's New Sponsorship Has All The Right Chemistry
- Paper bills, who needs them? Go paper free with Power NI, it’s a no-brainer!
- Nisa scoops ‘Green Retailer of the Year' at the Ulster Grocer Marketing Awards
- Irish News Workplace & Employment Awards in a league of their own
- Irish News WEA’s ‘encouraging hope and confidence in future’
- Head down and charge! Power NI keeps Ulster Rugby fans topped up
- Power NI supply twenty local councils with renewable energy
- Power NI sponsors YFCU Club of the Year competition
- Newcastle Yacht Club power through energy saving Quest
- Free electricity from Power NI
- Claudy Rural Development closer to £10,000 energy saving fund
- Ten Local Rugby Clubs 'powered up' with New Kits
- Power NI Celebrates National Customer Service Week
- Power NI campaign to save households money in 2012
- Patton Scoop Power NI Environment Award
- Omagh pupils get artistic with Power NI’s BIG Picture Competition
- Drumarg launch new energy saving booklet
- A better way to do business
- 10 local rugby clubs win new kits from Power NI
- Dog friendly spots in Northern Ireland!
- Exclusive Win! Inclusive Customer Service Award
- RE[act] Festival for a Sustainable Belfast 2021
- Foyle Food Group wins Best Sustainability Initiative sponsored by Power NI
- Linen Quarter BID partners with Power NI
- Power NI celebrates Armstrong family as this year’s Caring Spirit
- Power NI scoops three awards at the Contact Centre Network NI Awards 2021
- YFCU launch the 2022 Agri-Food Conference
- The Power of Service
- Approx £400k funding award for zero-emission maritime transport study
- Power NI gives Pegasus Juniors Hockey Club a Helping Hand
- The Sound of Music Continues to Flow Through Ballylone Thanks to Power NI Helping Hands Scheme
- Farm safety messages launched to rural schools across Northern Ireland
- Power NI announced as YFCU’s new Platinum Sustainability Sponsor
- Greener carpets from Ulster thanks to Power NI switch
- Power NI pledges support to help protect NI’s peatlands with Ulster Wildlife
- Power NI rate change for domestic customers
- The ABC Business Awards are back!
- Power NI Brings the Classroom Outside at Randalstown Central Primary School
- Power NI boosts Belmont Playcare’s New Learning Initiative
- Power NI working to become Dementia Friendly
- Celebrating the return of the Belfast Business Awards!
- Power NI celebrates local business Ballymena Back to Business Awards
- Excellence Recognised in ABC Business Awards
- Young bookworms at Action Deaf Youth receive a helping hand from Power NI
- Places to Visit this Easter in Northern Ireland
- TW Braga Celebrate as They Receive a Helping Hand Thanks to Power NI
- Search and Rescue Team purchases additional equipment thanks to Power NI
- Coleraine charity combating poverty awarded funding from Power NI
- Defibrillator support for Bogside and Brandywell Cyclists courtesy of Power NI
- Loughmacrory Handball Club keeps the ball rolling thanks to Power NI
- Finnebrogue wins Best Sustainability Initiative sponsored by Power NI
- Collone YFC win Club of the Year Award
- Elmer’s Big Belfast Trail lights up the city with Power NI!
- Power NI returns as Sustainability Award sponsor at 2022 Ballymena Business Excellence Awards
- McClintock Children’s Centre Get Busy Baking Thanks to Power NI
- Power NI launches home charger for EV drivers
- Grow NI
- Power NI Gives Willow Tree Lodge a Welcomed Helping Hand
- Energia Group Give Granaghan & District Women’s Group a Helping Hand
- Important Power NI Residential Customer Update
- Much needed equipment for Omagh equine centre courtesy of Power NI
- Power NI residential rate change and Energy Bill Support
- Goal! Middletown GAA score funding boost thanks to Energia Group
- Titanic Summer Solstice Sportive cycling event receive a helping hand from Power NI
- Power NI commit to Energy Charter to help consumers this winter
- Power NI recognised for putting customers first
- No price increases for Power NI residential customers this winter
- £600 Energy Bills Support Scheme and Alternative Fuel Payment Northern Ireland (EBSS AFP NI)
- More than ‘Just A Minute’: Power NI expands Strategic Partnership with the Now Group
- Ireland have earned the right to go into the Six Nations full of confidence
- Shining the spotlight on Stacey Flood
- Power NI tariff announcement
- Cian Treacy - Six Nations Recap Article
- Shining the Spotlight on Hugo Keenan
- Power NI globally recognised for putting vulnerable customers first
- Power NI sponsors YFCU Club of Year Award & Floral Art Competition
- Power NI tariff announcement
- Power NI joins Omagh Chamber of Commerce
- Power NI returns as Sustainability Award sponsor at 2023 Ballymena Business Excellence Awards
- Power NI sponsors Best Sustainability Initiative at Belfast Telegraph Grocer Marketing Awards 2023
- Power NI awards Miscarriage Support Group funding
- Noah’s Ark Parent and Toddler Group thrive as they receive £300 funding from Northern Ireland’s lead
- The Hygiene Bank, Moira receives a community boost from leading energy provider, Energia Group
- Glenelly GAC strike it lucky with £300 community grant from Northern Ireland’s leading electricity p
- Power NI raise form at local community group with donation
- Downey House gets a helping hand from Northern Ireland’s leading electricity supplier Power NI.
- County Down animal sanctuary awarded Power NI funding
- Ballysillan Gymnastics Club jump for joy with £300 funding from Power NI
- Power NI’s act of kindness to Craigavon charity
- Karate club gets a kick out of Energia Group support
- Power NI Award Vital Funding to Youth Education Project
- Energia Group is the first energy company to sign up to Plain Numbers
- Glenavy GAC scores with Power NI funding boost
- Ford FC celebrate £300 Power NI donation
- Power NI brings a little light to SWELL cancer support charity
- A field of smiles for Co Tyrone GAA club
- Energia Group help to kit out Crusaders FC’s Youth Academy
- Power NI donation worth the ‘weight’ for St Teresa’s GAC
- Irelands RWC Review
- Power NI shortlisted for 11 customer service awards
- Stacey Flood Camp Diary
- Power NI Partner Up With Plain Numbers
- Power NI funding sparks solar transformation at The Brain Injury Foundation
- Enjoy a candlelit concert in support of children with cancer this Christmas
- Power NI renews Energy Charter pledge to help consumers this winter
- Power NI funding brightens up Ballymena charity
- Power NI is platinum sponsor at Omagh Chamber Business Awards 2023
- Power NI sponsors Energy Saving Week schools’ challenge
- Power NI and NOW Group announce training partnership
- Power NI returns as sponsor of child farm safety calendar 2024
- Lisburn Gaelic Club is on target for sporting donation
- Randalstown Football Club play it safe with Power NI
- Power NI keeps Greenisland FC match fit
- Coleraine YFC hit the top notes at YFCU Choir Festival sponsored by Power NI
- Towell House blooms brighter with Power NI donation
- Looking ahead to the Guinness Six Nations 2024
- Power NI helps Belmont Primary School reconnect with nature
- Donation supports toddlers’ sense of adventure at Antrim nursery
- Power NI’s donation to Omagh school makes a splash
- School pupils make a song and dance of their times tables
- Energia donation for young Ballymena book worms
- Ballymena club scores with Power NI donation
- Power NI donation boosts mental health support in Craigavon
- Power NI brightens up Tyrone GAA’s Healy Park with LED lighting upgrade
- Tyrone GAA Scores New Sponsorship Deal with Power NI
- Power NI tariff announcement
- Power NI partners with Ulster Wildlife to support native species conservation
- What’s new in the Energia AIL?
- Sew Empowering: Waterside Women's Centre Receives £1,000 Donation from Power NI
- Omagh school pupils discover Power NI donation
- Energia touches down with cash boost for NI Razorbacks
- What are the benefits of my business upgrading to LED lighting?
- Power NI donation aims to put stop to human trafficking
- Power NI Supports Act of Kindness at Uberheroes Awards Ceremony
- Power NI part of Energia Group partners with Artemis for high-speed ferry project.
- Holestone YFC wins Young Farmers’ Club of Year 2024!
- Bangor players look the part thanks for Power NI donation
- Comber Boys’ Brigade on target with Energia funding
- Power NI donation gives Annagh Utd Under-15s a winning look
- Power NI makes EPIC donation to church group
- Power NI lights up lives of Knockevin Special School pupils
- St Patrick’s Primary School Omagh wins Energy Saving Week competition
- Energia Group extends partnership with the IRFU until 2029
- Strabane’s Unemployed Group receives Power NI boost
- Powering inclusive service
- Camden Group wins the 2024 Made in NI Sustainable / Ethical Manufacturer Award
- Power NI sponsors YFCU Floral Art Competition at Balmoral Show 2024
- Musgrave Marketplace wins Best Sustainability Initiative at the Grocer Marketing Awards 2024
- Power NI donation hits the right note with Ulster Orchestra
- Belfast club scores with Power NI donation
- Energia AIL awards 2024
- Epic series lies ahead in South Africa, as Ireland aim to finish long season on a high
- Power NI puts best foot forward with Irish Dancing donation
- Power NI is tech savvy with new laptop initiative
- Power NI donation gives ‘paws’ for thought
- Energia donation is a big boost for Tiny Tots
- Power NI and Newforge Taggers a winning combination
- Power NI donation packs a punch with Belfast club
- Top tip to save energy
- Antrim Rovers score with Power NI donation
- Power NI lights up literacy at Glastry College
- Power NI offer NISEP grants to help businesses become more energy efficient
- National Youth Choir in good voice after Power NI donation
- YFCU launches Sustainability Pledge club competition with Power NI
- Templepatrick Cricket Club bowled over by donation
- Celebrating National Customer Service Week (NCSW) 2024
- New skills on the menu at Access Employment thanks to Power NI
- Power NI Attends Mid South West Net Zero Programme Business Breakfast
- Power NI pledges to help customers this winter with Energy Charter renewal.
- Power NI tariff announcement
- Power NI tariff announcement
- Power NI tariff announcement
- Loughmacrory win hands down at World Championships
- Cricketers bowled over by Energia Group’s support
- Energia Group powers Ballynahinch Primary School makeover
- Makeover on the menu for Youth Café thanks to Power NI donation
- Power NIs support packs a punch for rising boxing talent
- YFCU Choir Festival 2024: Celebrating Musical Talent Across NI
- Knockbreda dressed to impress with Power NI
- Power NI, part of Energia Group, marks its continued support for community-focused organisations thi
- Power NI adds extra sparkle to Clabby community
- Empowering young readers: Power NI donation brings new books to Strandtown Primary School
- Six Nations 2025: Mid-way review
- Power NI Funds Newtownards Community Centre for Drop-In Programme
- A bit of drama brings rural Fermanagh together, with a little help from Power NI
- Power NI Brightens Up Oxford Sunnyside with Helping Hands Donation
- Power NI expands renewable offering for customers with solar panel installation service
- Power NI funding helps keep people and their pets together
- Grange Park Primary gets stage ready with Power NI with Helping Hands Donation
- Power NI donation brings new energy to Carryduff nursery
- Power NI celebrates with local young heroes at the Uberheroes Kindness Awards 2025
- Charity service takes flight with Power NI’s support
- Power NI makes waves with Harbour Heritage donation
- Power NI Achieves Member Status in the Belfast Business Promise
- Power NI continues partnership with Ulster Wildlife to support native species conservation
- Newtonbutler LGFA has received a generous £300 donation from Northern Ireland’s leading electricity
- Power NI proudly sponsors the Caring Spirit Award at the Spirit of NI Awards
- Armagh based youth charity receives Power NI support
- Power NI celebrates ‘Plant Perfection’ at YFCU Floral Art Final
- Dressed for Success: Power NI Funds Graduation Gowns for Day Care Centre
- Power NI Fuels Tyrone Underwater Search & Recovery with £1,000 Community Boost
- Antrim nets Power NI support for All-Ireland Final
- Bangor Grammar School pupils have winning look for tour
- Power NI tariff announcement september 25
- Power NI backs teen health and fitness programme with £1,000 boost
- Power NI’s donation to Omagh charity is Paw-fect
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Help & Support
- Moving & Switching
  - What are the payment options?
  - How long does it take to switch supplier?
  - How can I reduce the power rating of a larger supply?
  - How do I switch to Power NI from another supplier?
  - How do I get a new supply switched on?
  - I’ve registered for a Power NI account – what happens next?
  - Do I need to cancel my Direct Debit with my previous supplier?
  - Why am I still getting bills from my old supplier?
  - Could I be double billed?
  - How do I register for supply?
  - Do I need to pay a security deposit?
  - How do I close my business account?
  - What is the best tariff for my business?
  - Why do you need a security deposit?
  - Power NI working with contractors
  - What services does Power NI offer landlords?
  - How does a landlord or contractor register for supply?
  - How do I transfer the supply to a new tenant?
  - How can a landlord or contractor manage multiple accounts?
  - What information do I need to register?
  - Switching electricity supplier
    - How long does it take to switch supplier?
    - How do I switch to Power NI from another supplier?
    - How do I get a new supply switched on?
    - I’ve registered for a Power NI account – what happens next?
    - Do I need to cancel my Direct Debit with my previous supplier?
    - Why am I still getting bills from my old supplier?
    - Could I be double billed?
  - Moving in/out
    - What are the payment options?
    - How do I register for supply?
    - Do I need to pay a security deposit?
    - How do I close my business account?
    - What is the best tariff for my business?
    - Why do you need a security deposit?
    - What information do I need to register?
  - Landlords & contractors
    - How can I reduce the power rating of a larger supply?
    - Power NI working with contractors
    - What services does Power NI offer landlords?
    - How does a landlord or contractor register for supply?
    - How do I transfer the supply to a new tenant?
    - How can a landlord or contractor manage multiple accounts?
- Switching electricity supplier
  - How long does it take to switch supplier?
  - How do I switch to Power NI from another supplier?
  - How do I get a new supply switched on?
  - I’ve registered for a Power NI account – what happens next?
  - Do I need to cancel my Direct Debit with my previous supplier?
  - Why am I still getting bills from my old supplier?
  - Could I be double billed?
- Moving in/out
  - What are the payment options?
  - How do I register for supply?
  - Do I need to pay a security deposit?
  - How do I close my business account?
  - What is the best tariff for my business?
  - Why do you need a security deposit?
  - What information do I need to register?
- Landlords & contractors
  - How can I reduce the power rating of a larger supply?
  - Power NI working with contractors
  - What services does Power NI offer landlords?
  - How does a landlord or contractor register for supply?
  - How do I transfer the supply to a new tenant?
  - How can a landlord or contractor manage multiple accounts?
- Bills & Payments
  - I am struggling to pay my bill – what should I do?
  - Can I pay my bill online?
  - Why should I pay by Direct Debit?
  - What is Quarterly Direct Debit?
  - What is Monthly Direct Debit?
  - Where is my Giro?
  - How do I know if estimated or actual reads have been used?
  - I have a group bill – how can I see how much electricity each site has used?
  - I have a monthly bill - how can I see more information on my usage?
  - Where can I find contact details for Power NI on my bill?
  - What do I do if I need a copy of my bill?
  - Why are some bills higher than others?
  - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
  - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
  - Can your Team disconnect my supply if I don’t pay my electricity bills?
  - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
  - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
  - What is 'fuel mix'?
  - Can sites be added or removed from the group account?
  - Can domestic and commercial sites be on the same group bill?
  - Can quarterly and monthly sites be on the same group bill?
  - What if I only pay part of a group bill?
  - What if I have a query about one of the sites on a group bill?
  - Who qualifies for group billing?
  - How does a group bill work?
  - Can I pay my bill by BACS?
  - Can I pay my bill at the bank?
  - Can I pay my bill by cheque?
  - How much VAT do I pay?
  - I think my meter is faulty
  - How can I submit a meter reading for my business?
  - How can I keep my bill accurate?
  - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
  - Payments
    - I am struggling to pay my bill – what should I do?
    - Why should I pay by Direct Debit?
    - What is Quarterly Direct Debit?
    - What is Monthly Direct Debit?
    - Where is my Giro?
    - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
    - Can your Team disconnect my supply if I don’t pay my electricity bills?
    - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
    - Can quarterly and monthly sites be on the same group bill?
    - What if I only pay part of a group bill?
    - Can I pay my bill by BACS?
    - Can I pay my bill at the bank?
    - Can I pay my bill by cheque?
    - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
  - Bills
    - Can I pay my bill online?
    - How do I know if estimated or actual reads have been used?
    - I have a group bill – how can I see how much electricity each site has used?
    - I have a monthly bill - how can I see more information on my usage?
    - Where can I find contact details for Power NI on my bill?
    - What do I do if I need a copy of my bill?
    - Why are some bills higher than others?
    - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
    - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
    - What is 'fuel mix'?
    - Can sites be added or removed from the group account?
    - Can domestic and commercial sites be on the same group bill?
    - What if I have a query about one of the sites on a group bill?
    - Who qualifies for group billing?
    - How does a group bill work?
    - How much VAT do I pay?
    - I think my meter is faulty
    - How can I submit a meter reading for my business?
    - How can I keep my bill accurate?
- Payments
  - I am struggling to pay my bill – what should I do?
  - Why should I pay by Direct Debit?
  - What is Quarterly Direct Debit?
  - What is Monthly Direct Debit?
  - Where is my Giro?
  - I've received a letter from your Commercial Payment & Account Resolutions Team, what does this mean?
  - Can your Team disconnect my supply if I don’t pay my electricity bills?
  - Should I ignore a letter, SMS, call or email from the Commercial Payment & Accounts Team?
  - Can quarterly and monthly sites be on the same group bill?
  - What if I only pay part of a group bill?
  - Can I pay my bill by BACS?
  - Can I pay my bill at the bank?
  - Can I pay my bill by cheque?
  - I am a monthly Popular/Nightsaver/Weekender customer on a variable rate – how is my rate calculated?
- Bills
  - Can I pay my bill online?
  - How do I know if estimated or actual reads have been used?
  - I have a group bill – how can I see how much electricity each site has used?
  - I have a monthly bill - how can I see more information on my usage?
  - Where can I find contact details for Power NI on my bill?
  - What do I do if I need a copy of my bill?
  - Why are some bills higher than others?
  - Who are the Commercial Payment & Account Resolutions Team, and when should I call them?
  - What is a pre-payment meter or Keypad meter, how can this help me with my account if I am behind in
  - What is 'fuel mix'?
  - Can sites be added or removed from the group account?
  - Can domestic and commercial sites be on the same group bill?
  - What if I have a query about one of the sites on a group bill?
  - Who qualifies for group billing?
  - How does a group bill work?
  - How much VAT do I pay?
  - I think my meter is faulty
  - How can I submit a meter reading for my business?
  - How can I keep my bill accurate?
- Online account
  - What is an Online account?
  - How do I activate my Online account?
  - How do I log in to my Online account?
  - Do I get any discount going paperless?
  - Can I switch back to paper bills?
  - How long does it take for my Online account to become active?
  - What are the other benefits of an Online account?
  - How does paperless billing work?
  - What are the compatibility requirements for an Online account?
  - Online account
- Online account
  - What is an Online account?
  - How do I activate my Online account?
  - How do I log in to my Online account?
  - Do I get any discount going paperless?
  - Can I switch back to paper bills?
  - How long does it take for my Online account to become active?
  - What are the other benefits of an Online account?
  - How does paperless billing work?
  - What are the compatibility requirements for an Online account?
- Heating & energy saving technology
  - What are convector heaters?
  - What are radiant heaters?
  - What are storage heaters?
  - What is an electricaire heater?
  - What is a Pactrol weather watcher?
  - Fire risks
  - Heating
    - What are convector heaters?
    - What are radiant heaters?
    - What are storage heaters?
    - What is an electricaire heater?
    - What is a Pactrol weather watcher?
    - Fire risks
  - NISEP
    - Can I apply for funding for my home under this scheme?
    - I have a farm but no non-domestic meter. Can I still apply?
    - How much funding is available?
    - Do I need to be a Power NI customer?
    - Can I apply for more than one type of technology?
    - Is there a funding cap?
    - Does this scheme count as de minimis aid?
    - If I received funding before, can I apply again?
    - If my business has more than one site, can I apply on the one application?
  - Lighting Solutions
    - What is Power NI Lighting Solutions?
    - What do I need to be eligible for Power NI Lighting Solutions?
    - What happens during the Lighting Solutions installation process?
    - What type of lighting do you use for the upgrade?
    - How does Power NI calculate the cost of a lighting upgrade?
    - How do the repayments work?
    - Can I pay via Direct Debit?
    - What do we look for during the Survey & Energy Audit?
    - How long does a Lighting Solutions upgrade take?
    - Will I need to close my business for the work to be carried out?
  - Can I apply for funding for my home under this scheme?
  - I have a farm but no non-domestic meter. Can I still apply?
  - How much funding is available?
  - Do I need to be a Power NI customer?
  - Can I apply for more than one type of technology?
  - Is there a funding cap?
  - Does this scheme count as de minimis aid?
  - If I received funding before, can I apply again?
  - If my business has more than one site, can I apply on the one application?
  - What is Power NI Lighting Solutions?
  - What do I need to be eligible for Power NI Lighting Solutions?
  - What happens during the Lighting Solutions installation process?
  - What type of lighting do you use for the upgrade?
  - How does Power NI calculate the cost of a lighting upgrade?
  - How do the repayments work?
  - Can I pay via Direct Debit?
  - What do we look for during the Survey & Energy Audit?
  - How long does a Lighting Solutions upgrade take?
  - Will I need to close my business for the work to be carried out?
- Heating
  - What are convector heaters?
  - What are radiant heaters?
  - What are storage heaters?
  - What is an electricaire heater?
  - What is a Pactrol weather watcher?
  - Fire risks
- NISEP
  - Can I apply for funding for my home under this scheme?
  - I have a farm but no non-domestic meter. Can I still apply?
  - How much funding is available?
  - Do I need to be a Power NI customer?
  - Can I apply for more than one type of technology?
  - Is there a funding cap?
  - Does this scheme count as de minimis aid?
  - If I received funding before, can I apply again?
  - If my business has more than one site, can I apply on the one application?
- Lighting Solutions
  - What is Power NI Lighting Solutions?
  - What do I need to be eligible for Power NI Lighting Solutions?
  - What happens during the Lighting Solutions installation process?
  - What type of lighting do you use for the upgrade?
  - How does Power NI calculate the cost of a lighting upgrade?
  - How do the repayments work?
  - Can I pay via Direct Debit?
  - What do we look for during the Survey & Energy Audit?
  - How long does a Lighting Solutions upgrade take?
  - Will I need to close my business for the work to be carried out?
- Farm
  - Power NI & the Farm Safety Partnership
  - Silage safety reminder
  - Farm Safety Partnership urges farmers to ‘rethink risk’
  - Asbestos register
  - Slurry safety
  - Slurry season brings renewed risks for farmers
  - Let’s take heights seriously
  - Farm in mind website
  - Child Safety Farm Week
  - Rural Support
  - Is further support available for farmers and those with a farm business?
  - Farmers be aware
  - Farm Safety Partnership
  - Charity partners
    - Rural Support
- Farm Safety Partnership
  - Power NI & the Farm Safety Partnership
  - Silage safety reminder
  - Farm Safety Partnership urges farmers to ‘rethink risk’
  - Asbestos register
  - Slurry safety
  - Slurry season brings renewed risks for farmers
  - Let’s take heights seriously
  - Farm in mind website
  - Child Safety Farm Week
  - Is further support available for farmers and those with a farm business?
  - Farmers be aware
- Charity partners
  - Rural Support
- Energy Guides
  - Why choose Power NI?
  - kVA
  - Power NI's partnership with energy brokers
  - What options do you offer small users?
  - Can you provide tailored contracts?
  - Does Power NI pay commission?
  - How can I manage multiple accounts?
  - What contract types do you offer?
  - Maximum demand
  - Availability Charge
  - Chargeable Service Capacity (CSC)
  - Maximum Import Capacity (MIC)
  - Single phase supply
  - Three phase supply
  - Energy Price Adjustment (EPA)
  - Does the group bill contain a breakdown of the charges for each site?
  - Understanding my bill
  - Moving premises
  - Understanding your bill (large businesses)
  - Understanding your bill (small businesses)
  - Meter reading & billing
  - Paying your bill
  - Online account
  - Heating
  - Sustainability
  - Farm
  - Retail
  - Office
  - Manufacturing
  - Agriculture
  - Hospitality
  - Top tips
  - Group bills
  - VAT and your electricity bill
  - Powering your business or farm
  - Giving you the power to save
  - Electricity bills
    - Does the group bill contain a breakdown of the charges for each site?
    - Understanding my bill
    - Understanding your bill (large businesses)
    - Understanding your bill (small businesses)
    - Meter reading & billing
    - Paying your bill
    - Group bills
    - VAT and your electricity bill
  - Sustainability
    - Sustainability
    - Farm
    - Giving you the power to save
  - Moving & switching
    - Moving premises
  - Online account
    - Online account
  - Energy efficiency
    - Heating
    - Retail
    - Office
    - Manufacturing
    - Agriculture
    - Hospitality
    - Top tips
    - Powering your business or farm
  - Glossary
    - kVA
    - Maximum demand
    - Availability Charge
    - Chargeable Service Capacity (CSC)
    - Maximum Import Capacity (MIC)
    - Single phase supply
    - Three phase supply
    - Energy Price Adjustment (EPA)
  - Energy brokers
    - Why choose Power NI?
    - Power NI's partnership with energy brokers
    - What options do you offer small users?
    - Can you provide tailored contracts?
    - Does Power NI pay commission?
    - How can I manage multiple accounts?
    - What contract types do you offer?
- Electricity bills
  - Does the group bill contain a breakdown of the charges for each site?
  - Understanding my bill
  - Understanding your bill (large businesses)
  - Understanding your bill (small businesses)
  - Meter reading & billing
  - Paying your bill
  - Group bills
  - VAT and your electricity bill
- Sustainability
  - Sustainability
  - Farm
  - Giving you the power to save
- Moving & switching
  - Moving premises
- Online account
  - Online account
- Energy efficiency
  - Heating
  - Retail
  - Office
  - Manufacturing
  - Agriculture
  - Hospitality
  - Top tips
  - Powering your business or farm
- Glossary
  - kVA
  - Maximum demand
  - Availability Charge
  - Chargeable Service Capacity (CSC)
  - Maximum Import Capacity (MIC)
  - Single phase supply
  - Three phase supply
  - Energy Price Adjustment (EPA)
- Energy brokers
  - Why choose Power NI?
  - Power NI's partnership with energy brokers
  - What options do you offer small users?
  - Can you provide tailored contracts?
  - Does Power NI pay commission?
  - How can I manage multiple accounts?
  - What contract types do you offer?
- Plans & Tariffs
  - What is the best tariff for my business?
  - How do I know which tariff my bills are based on?
  - Can I get a 'pay-as-you-go' Keypad for my business?
  - What are the tariff options for small commercial users?
  - What are the tariff options for larger commercial users?
  - Can I change tariff?
  - What influences which tariff I am on?
  - What are the Energy Plan options?
  - What are the electricity pass-through charges for 2025/2026?
  - Charges
    - What are the electricity pass-through charges for 2025/2026?
  - Energy plans
    - Can I get a 'pay-as-you-go' Keypad for my business?
    - What are the Energy Plan options?
  - Tariffs
- Charges
  - What are the electricity pass-through charges for 2025/2026?
- Energy plans
  - Can I get a 'pay-as-you-go' Keypad for my business?
  - What are the Energy Plan options?
- Tariffs
  - What is the best tariff for my business?
  - How do I know which tariff my bills are based on?
  - What are the tariff options for small commercial users?
  - What are the tariff options for larger commercial users?
  - Can I change tariff?
  - What influences which tariff I am on?
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  - Maximum resale price of electricity
  - Hedging policy statement
- Maximum resale price of electricity
- Hedging policy statement
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- Win £500 worth of vouchers
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- Code of practice on services for prepayment meter customers
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- Useful contact Information
- Code of practice on efficient use of electricity
Terms and conditions
- Online account registration terms and conditions
- Commercial innovation survey terms and conditions
- Partnership competition terms and conditions
- Mascot competition
- Trivia Thursday terms and conditions
- Powering Autumn Moments
- Win £500 worth of vouchers
- Student Registration Competition 2025
Account charges
Code of practice on services for prepayment meter customers
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- Tariff rates
Code of practice on payment of bills
Code of practice on complaints handling procedure
Useful contact Information
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Switch to keypad
Keypad+ Terms and Conditions
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Code of practice on efficient use of electricity
Accessibility Statement
We're here to help
- Energy Charter
- Introducing the #HelpfulHack series
- How to Boss your Kitchen Appliances
- Eight ways to be Energy Smart in a Rental Property
- Four of the Best Smart Home Gadgets
- Four Hack-an-uary Hacks
Unit rates
Energy Charter
Pricing
Top-up my Keypad
Pay my electricity bill
- Monthly direct debit
Landing - Fuel Saving Calculator
Energy efficient cooking with Power NI
Green Guardians
Perfect Party Outfits with Power NI Perks
Introducing the #HelpfulHack series
Christmas Gift Guide with Power NI Perks
Ultimate Christmas Dinner with Power NI Perks
How to Boss your Kitchen Appliances
Eight ways to be Energy Smart in a Rental Property
Four of the Best Smart Home Gadgets
Four Hack-an-uary Hacks
Monthly direct debit
Zappi
Ohme EV chargers
Your Student Home
NIHE Low Carbon Programme
Thank you
Unit rates - effective 1 October
Partnerships
- IRFU partnership
  - Rugby for all
  - Women in rugby
- Energia All-Ireland League
- 30-Year Legacy
- Malone Tornadoes A trip to IMART 2025
- Ireland team look back
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- Look ahead to Women’s Rugby World Cup 2025
- Question time with brand ambassador, Stacey Flood
- Rugby Competitions
  - Thank you
- GAA
- Leinster v Ulster Rugby Competition
  - Thank you
- Summer send-off event for Ireland Women’s Rugby Team
Greener Homes
- Solar panels and battery installation
GAA
Electric Vehicles
Electricity tariffs
Solar panels and battery installation
Bills & Payments
- I received a reminder letter, but I've already paid.
- My bill is higher than usual
- How can I reduce my bill?
- Understanding my bill Direct Debit
- What are the options for paying my bill?
- When do I have to pay my bill?
- Can I get a refund?
- Where is the Giro slip?
- How can I tell if my bill is estimated?
- If I receive an estimated bill how can I get an accurate one?
- Can I view my bill online?
- I haven't received my bill
- How do I get a copy of a previous bill?
- When is my next bill due?
- How do I estimate my next bill?
- I have experienced a payment issue. What should I do?
- How can I check the balance on my account?
- How is my bill calculated?
- What costs make up my electricity bill?
- What is 'fuel mix'?
- What is a Pay-As-You-Go meter, how can this help me if I am behind payments?
- I have closed my account, but I am still receiving bills.
- I have a carer, relative or friend who looks after my bills. Can you send my bill to them?
- I am critically dependent on medical equipment. What services are available?
- I want to manage bills for someone else.
- Benefit entitlement check
- What tariff am I on?
- I am deaf or hearing impaired. How can I contact you?
- I am blind or visually impaired. How can I receive my bill?
- I'm changing to Keypad when will I get my final bill?
- I closed my account but I'm still receiving bills.
- What are the Direct Debit options?
- How do I set up Direct Debit payments?
- How is my Monthly Direct Debit calculated?
- When will my Direct Debit come out of my account?
- How do I change my Direct Debit amount?
- How do I change the bank account my Direct Debit is taken from?
- Why has my Direct Debit changed?
- What if I miss a Direct Debit payment?
- My Direct Debit payment hasn’t been taken out.
- I don’t have enough money in my account to cover my Direct Debit.
- When do you review my Monthly Direct Debit?
- I have credit on my account. Why has this not been refunded?
- Do I get my bill before my Direct Debit is taken?
- How do I cancel my Direct Debit?
- Can I make additional payments to clear my balance?
- What happens if I stop paying my Direct Debit?
- I cannot download my bills.
- How can I calculate how much I owe since my last bill?
- My bill does not match what I submitted through my online account, why is it different?
- What should I do if there are a number of tenants sharing electricity costs?
- Understanding my bill - non-direct debit
- I am struggling to pay, what should I do?
- How do I view my bills?
- I'm having difficulty paying for my electricity, what options are available to me?
- What makes up my electricity bill?
- What is proration, and how is it calculated
- Accessing and managing bills
  - How can I reduce my bill?
  - What are the options for paying my bill?
  - When do I have to pay my bill?
  - Where is the Giro slip?
  - Can I view my bill online?
  - How do I get a copy of a previous bill?
  - When is my next bill due?
  - How can I check the balance on my account?
  - I have a carer, relative or friend who looks after my bills. Can you send my bill to them?
  - I want to manage bills for someone else.
  - What tariff am I on?
  - I'm changing to Keypad when will I get my final bill?
  - What should I do if there are a number of tenants sharing electricity costs?
  - How do I view my bills?
- Bill understanding and calculation
  - Understanding my bill Direct Debit
  - How can I tell if my bill is estimated?
  - If I receive an estimated bill how can I get an accurate one?
  - How do I estimate my next bill?
  - How is my bill calculated?
  - What costs make up my electricity bill?
  - What is 'fuel mix'?
  - How can I calculate how much I owe since my last bill?
  - Understanding my bill - non-direct debit
  - What makes up my electricity bill?
  - What is proration, and how is it calculated
- Billing issues
  - My bill is higher than usual
  - Can I get a refund?
  - I haven't received my bill
  - I have closed my account, but I am still receiving bills.
  - I closed my account but I'm still receiving bills.
  - I have credit on my account. Why has this not been refunded?
  - Can I make additional payments to clear my balance?
  - I cannot download my bills.
  - My bill does not match what I submitted through my online account, why is it different?
- Direct Debit management
  - What are the Direct Debit options?
  - How do I set up Direct Debit payments?
  - How is my Monthly Direct Debit calculated?
  - When will my Direct Debit come out of my account?
  - How do I change my Direct Debit amount?
  - How do I change the bank account my Direct Debit is taken from?
  - Why has my Direct Debit changed?
  - What if I miss a Direct Debit payment?
  - My Direct Debit payment hasn’t been taken out.
  - When do you review my Monthly Direct Debit?
  - Do I get my bill before my Direct Debit is taken?
  - How do I cancel my Direct Debit?
  - What happens if I stop paying my Direct Debit?
- Financial support
  - I received a reminder letter, but I've already paid.
  - I have experienced a payment issue. What should I do?
  - What is a Pay-As-You-Go meter, how can this help me if I am behind payments?
  - Benefit entitlement check
  - I don’t have enough money in my account to cover my Direct Debit.
  - I am struggling to pay, what should I do?
  - I'm having difficulty paying for my electricity, what options are available to me?
- Special circumstances and services
  - I am critically dependent on medical equipment. What services are available?
  - I am deaf or hearing impaired. How can I contact you?
  - I am blind or visually impaired. How can I receive my bill?
My Account
- Loss of power supply
- Complaints
- Customer care register
- How can I check if I am a Power NI customer?
- NI Energy advice line service
- What are my marketing contact preferences? How can I update these?
- What is energy theft?
- I want to add another name to my account.
- How do I close an account on behalf of someone who has passed away?
  - What to expect when you are grieving
- I want to update my contact details.
- Independent support and advice
- How do I register for an online account?
- How much discount will I get with an online account?
- I am having problems registering for an online account.
- I have forgotten my username
- I'm entering my details correctly, but I still can't log in.
- I’ve entered the wrong details and I’m locked out, what do I do?
- How do I view my consumption?
- What is an e-voucher?
- What is cashback?
- I have signed up for Power NI Perks, how do I access the Perks site?
- I’ve forgotten my Power NI Perks password?
- Why has my account expired?
- How do I check my Perks cashback balance?
- Can I pass my details to friends and family?
- How do I update my personal details on my Power NI Perks account?
- How do I download the new Power NI app?
- Why can I not log in to my account using my existing Quickpay details?
- How do I save my login details, so that I don’t have to enter them each time I log in?
- What do I do if I forget my PIN to log in to the app?
- If I am experiencing an issue with the app, who should I contact?
- Why am I being asked to agree to new Terms and Conditions when I sign in to Perks?
- Why can I no longer access Perks from 14 March 2023?
- I used to use a retailer and they’re not on the new site what can you do?
- The discount for some retailers isn’t as good as the old site. What can you do?
- I’ve opted out of Power NI / Rewards Gateway emails why am I still receiving them?
- I have a problem with a purchase on Power NI Perks who do I contact?
- How do I change my password, email or other details?
- Why are there mentions of ‘employee schemes’ on Perks? Is this not for Power NI customers?
- Why are there employee related references such as ‘Minimum Wage’, ‘Basic Earnings’ etc. in the Perks
- What details on my account can be discussed with a third party representative?
- I want a third party representative to be able to speak about my account on my behalf
- I am a landlord. Can I discuss the electricity account on one of my properties
- Can I use an interpreter or translator to help me discuss my Power NI account
- What is Power of Attorney?
- I had previously given authority to speak on my behalf. How can I remove them?
- I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank?
- How do I close my Power NI account?
  - What to expect when you are grieving
- Customer support
  - Complaints
  - Customer care register
  - NI Energy advice line service
  - Independent support and advice
- My online account
  - How do I register for an online account?
  - How much discount will I get with an online account?
  - I am having problems registering for an online account.
  - I have forgotten my username
  - I'm entering my details correctly, but I still can't log in.
  - I’ve entered the wrong details and I’m locked out, what do I do?
  - I need to contact you about an online account issue
  - What are the compatibility requirements for an online account?
  - Why can I not log in to my account using my existing Quickpay details?
- Power NI app
  - How do I download the new Power NI app?
  - How do I save my login details, so that I don’t have to enter them each time I log in?
  - What do I do if I forget my PIN to log in to the app?
  - If I am experiencing an issue with the app, who should I contact?
- Power supply issues
  - Loss of power supply
- Account management
  - What are my marketing contact preferences? How can I update these?
  - What is energy theft?
  - I want to add another name to my account.
  - How do I close an account on behalf of someone who has passed away?
    - What to expect when you are grieving
  - I want to update my contact details.
  - How can I check if I am a Power NI customer?
  - How do I view my consumption?
  - I’ve multiple properties under the one account.
  - Can I update my personal details online?
  - What email is my account notifications sent to?
  - What to expect when you are grieving
  - I'm closing my Power NI account. Do I need to cancel my Direct Debit with the bank?
  - How do I close my Power NI account?
    - What to expect when you are grieving
  - What to expect when you are grieving
- Power NI Perks
  - How does Power NI Perks work?
  - How do I register for Power NI Perks?
  - I am having problems registering for Power NI Perks, what should I do?
  - Where can I find my Power NI account or premise number?
  - What is a top up card?
  - What is an e-voucher?
  - What is cashback?
  - I have signed up for Power NI Perks, how do I access the Perks site?
  - I’ve forgotten my Power NI Perks password?
  - Why has my account expired?
  - How do I check my Perks cashback balance?
  - Can I pass my details to friends and family?
  - How do I update my personal details on my Power NI Perks account?
  - Why am I being asked to agree to new Terms and Conditions when I sign in to Perks?
  - Why can I no longer access Perks from 14 March 2023?
  - I used to use a retailer and they’re not on the new site what can you do?
  - The discount for some retailers isn’t as good as the old site. What can you do?
  - I’ve opted out of Power NI / Rewards Gateway emails why am I still receiving them?
  - I have a problem with a purchase on Power NI Perks who do I contact?
  - How do I change my password, email or other details?
  - Why are there mentions of ‘employee schemes’ on Perks? Is this not for Power NI customers?
  - Why are there employee related references such as ‘Minimum Wage’, ‘Basic Earnings’ etc. in the Perks
- Third party access
  - What details on my account can be discussed with a third party representative?
  - I want a third party representative to be able to speak about my account on my behalf
  - I am a landlord. Can I discuss the electricity account on one of my properties
  - Can I use an interpreter or translator to help me discuss my Power NI account
  - What is Power of Attorney?
  - I had previously given authority to speak on my behalf. How can I remove them?
- I’ve multiple properties under the one account.
- Can I update my personal details online?
- I need to contact you about an online account issue
- What email is my account notifications sent to?
- What are the compatibility requirements for an online account?
- How does Power NI Perks work?
- How do I register for Power NI Perks?
- I am having problems registering for Power NI Perks, what should I do?
- Where can I find my Power NI account or premise number?
- What is a top up card?
Tariffs & Rates
- Economy 7
- What is an electric vehicle (EV) tariff?
- What EV tariffs are available?
- Who is this tariff available to?
- What are the EV Nightshift off-peak rate times?
- Can I have a combination of both tariffs?
- I am already a Power NI customer and I drive an electric car, do I have to switch to an EV tariff?
- What is a standing charge?
- I’m not a Power NI customer, how do I switch to get an EV tariff?
- I drive an electric car, which tariff is for me?
- I do not have an electric vehicle but I am considering one, when can I change to an EV tariff?
- Do the electric vehicle tariffs provide energy for everything in my house?
- Where does Power NI’s renewable electricity come from?
- What additional benefits do I get with the EV tariffs?
- Can I go on the electric vehicle tariff if I have a plug-in hybrid?
- How does switching to Eco Energy make a difference to reducing harmful emissions?
- What happens if the wind does not blow?
- Will Eco Energy increase in price?
- Who can switch to Eco Energy?
- What is the Renewable Energy Obligation?
- Where does green or renewable energy come from?
- How does green electricity get to my house?
- What happens after I register my interest in a home EV charge point?
- Do I have to pay any money upfront for my charge point installation?
- What is the difference between a standard and non-standard installation?
- When will my installation take place?
- Can I get my own electrician to carry out additional work?
- Will the price I pay change?
- What does the price change mean for Credit customers?
- What does the price change mean for Keypad customers?
- Was does the price change mean for E7 customers?
- What happens to the credit on my Keypad?
- What if I don't enter the price change code?
- I am an Economy 7 customer what does this mean for me?
- Eco Energy tariff
  - How does switching to Eco Energy make a difference to reducing harmful emissions?
  - What happens if the wind does not blow?
  - Will Eco Energy increase in price?
  - Who can switch to Eco Energy?
  - What is the Renewable Energy Obligation?
  - Where does green or renewable energy come from?
  - How does green electricity get to my house?
- Economy 7
  - Economy 7
- Price change
  - Will the price I pay change?
  - What does the price change mean for Credit customers?
  - What does the price change mean for Keypad customers?
  - Was does the price change mean for E7 customers?
  - What happens to the credit on my Keypad?
  - What if I don't enter the price change code?
  - I am an Economy 7 customer what does this mean for me?
  - I am a Keypad+ customer, how do I enter my price change code?
  - How do I check that my tariff change code has been added correctly to my meter?
  - I didn’t receive my tariff change code when I topped up. What should I do?
- Electric vehicle chargers
  - What happens after I register my interest in a home EV charge point?
  - Do I have to pay any money upfront for my charge point installation?
  - What is the difference between a standard and non-standard installation?
  - When will my installation take place?
  - Can I get my own electrician to carry out additional work?
- Electric vehicle tariff
  - What is an electric vehicle (EV) tariff?
  - What EV tariffs are available?
  - Who is this tariff available to?
  - What are the EV Nightshift off-peak rate times?
  - Can I have a combination of both tariffs?
  - I am already a Power NI customer and I drive an electric car, do I have to switch to an EV tariff?
  - What is a standing charge?
  - I’m not a Power NI customer, how do I switch to get an EV tariff?
  - I drive an electric car, which tariff is for me?
  - I do not have an electric vehicle but I am considering one, when can I change to an EV tariff?
  - Do the electric vehicle tariffs provide energy for everything in my house?
  - Where does Power NI’s renewable electricity come from?
  - What additional benefits do I get with the EV tariffs?
  - Can I go on the electric vehicle tariff if I have a plug-in hybrid?
- I am a Keypad+ customer, how do I enter my price change code?
- How do I check that my tariff change code has been added correctly to my meter?
- I didn’t receive my tariff change code when I topped up. What should I do?
General Information & Policies
- What data does Power NI collect from me?
- How does Power NI use my data?
- Why does the app need access to my media and files?
- Are all consumers likely to benefit from the commitments in the Energy Charter?
- What does making a financial commitment to a hardship fund involve – how much will be contributed?
- What will reducing the maximum debt repayment for consumers mean in practical terms?
- How will suppliers maintaining an individual assessment of the ability to pay benefit consumers?
- What is the customer care register, and how do consumers get on this register?
- Why are the commitments in the charter only voluntary?
- What will be done to make sure suppliers honour their commitments?
- Who will operate the website offering clear, up-to-date energy efficiency information?
- What should consumers do if they need any help or support?
- Data Collection and Usage
- Energy Charter
Sustainability
- How can I find out more about reducing energy costs in my home?
- How can I save money on my electricity?
- My radiators don’t get hot, is my heat pump working correctly?
- I'm going out of the house for a few hours, do I leave my heat pump on?
- I'm going away on holiday, do I leave my heat pump on?
- How do I operate my heat pump?
- What documentation do I need with my heat pump?
- How often do I need to have my heat pump serviced?
- Does my heat pump work when it’s cold outside?
- Will switching off my heat pump save energy?
- Will switching off my heat pump break it?
- What actions should I avoid doing with my heat pump?
- How can I save energy around my home?
- Solar
  - How do I sell any excess electricity my panels generate back to Power NI?
  - How long does solar panel installation take?
  - Are there any grants available to help with the cost of installing solar panels?
  - Do the solar panels come with a warranty?
  - What maintenance is required for solar panels?
  - Can I add a battery to my solar PV system?
  - What is Solar PV?
  - Who will install my solar panels?
  - Do I need planning permission for solar panels?
  - Is my house suitable for solar panels?
  - How much will I be paid for selling my excess electricity?
  - What electricity tariff should I be on once I have solar panels on my property?
- How do I sell any excess electricity my panels generate back to Power NI?
- How long does solar panel installation take?
- Are there any grants available to help with the cost of installing solar panels?
- Do the solar panels come with a warranty?
- What maintenance is required for solar panels?
- Can I add a battery to my solar PV system?
- Energy efficiency
  - How can I find out more about reducing energy costs in my home?
  - How can I save money on my electricity?
  - How can I save energy around my home?
- Heat pumps
  - My radiators don’t get hot, is my heat pump working correctly?
  - I'm going out of the house for a few hours, do I leave my heat pump on?
  - I'm going away on holiday, do I leave my heat pump on?
  - How do I operate my heat pump?
  - What documentation do I need with my heat pump?
  - How often do I need to have my heat pump serviced?
  - Does my heat pump work when it’s cold outside?
  - Will switching off my heat pump save energy?
  - Will switching off my heat pump break it?
  - What actions should I avoid doing with my heat pump?
- What is Solar PV?
- Who will install my solar panels?
- Do I need planning permission for solar panels?
- Is my house suitable for solar panels?
- How much will I be paid for selling my excess electricity?
- What electricity tariff should I be on once I have solar panels on my property?
Keypad & Keypad+
- I am on a Powershift tariff. What are the times for each of the rates?
- How do I use my Keypad?
- How can I top up?
- I’ve lost my top up code.
- Can I top up without my Power NI Keypad card?
- I need a new Keypad card
  - Thank you
- My top up code is being rejected
- I’ve bought electric with the wrong Keypad card
- I've got a message on my Keypad, what does it mean?
- I topped up, but the full amount has not been added to my Keypad
- What does PC contribution mean?
- Why did I get a longer top up code than normal?
- What is the minimum amount I can top up?
- How can I get a keypad meter installed?
- How much does it cost to have a Keypad meter installed?
- Do Keypad customers pay more for electricity?
- How can I save money using a Keypad?
- What is a Keypad annual statement?
- What are the benefits of a Keypad+?
- How do I download the Keypad+ app?
- How do I pair my Keypad+ unit with my Android device?
- How do I pair my Keypad+ unit with my iOS device?
- If I have any problems with Keypad+ who should I contact?
- What information can I view on my Keypad+ app?
- How do I top up my meter from my Keypad+ app?
- My powercode has been rejected. Why?
- What do I do if I can't download the Keypad+ app?
- What do I do if I can't open the Keypad+ app?
- I am having problems connecting Keypad+ with my smartphone. What should I do?
- I've topped up but the powercode has not been sent to my meter. What should I do?
- What is friendly credit and emergency credit, and how do I get it?
- Can I store my card details for future top ups?
- My Keypad meter is showing an overload error message - how do I fix this?
- How do I upgrade to Keypad+?
- Keypad+ features
  - What are the benefits of a Keypad+?
  - How do I download the Keypad+ app?
  - How do I pair my Keypad+ unit with my Android device?
  - How do I pair my Keypad+ unit with my iOS device?
  - If I have any problems with Keypad+ who should I contact?
  - What information can I view on my Keypad+ app?
  - What do I do if I can't download the Keypad+ app?
  - What do I do if I can't open the Keypad+ app?
  - I am having problems connecting Keypad+ with my smartphone. What should I do?
  - How do I upgrade to Keypad+?
- Keypad installation and usage
  - I am on a Powershift tariff. What are the times for each of the rates?
  - How do I use my Keypad?
  - I've got a message on my Keypad, what does it mean?
  - What does PC contribution mean?
  - How can I get a keypad meter installed?
  - How much does it cost to have a Keypad meter installed?
  - Do Keypad customers pay more for electricity?
  - How can I save money using a Keypad?
  - What is a Keypad annual statement?
  - My Keypad meter is showing an overload error message - how do I fix this?
- Top up queries
  - What is friendly credit and emergency credit, and how do I get it?
  - How can I top up?
  - I’ve lost my top up code.
  - Can I top up without my Power NI Keypad card?
  - I need a new Keypad card
    - Thank you
  - My top up code is being rejected
  - I’ve bought electric with the wrong Keypad card
  - I topped up, but the full amount has not been added to my Keypad
  - Why did I get a longer top up code than normal?
  - What is the minimum amount I can top up?
  - Can I store my card details for future top ups?
  - How do I top up my meter from my Keypad+ app?
  - My powercode has been rejected. Why?
  - I've topped up but the powercode has not been sent to my meter. What should I do?
  - Thank you
Moving & Switching
- How do I switch to Power NI?
- When does my supply change over?
- I've switched, what happens next?
- Do I need to contact my previous supplier?
- How can I check the status of my switch?
- Do I need to cancel my Direct Debit with my previous supplier?
- When will I receive my first bill?
- Why am I still getting bills from my previous supplier?
- How can I be sure I won't be double billed?
- When will I get my account number or Keypad premise number?
- What if I change my mind about switching?
- I'm moving house what do I need to do?
- I’ve moved in and can’t find the Keypad card.
- I'm moving out when will I get my final bill?
- I moved out and forgot to tell you
- I’m moving house. Will this affect my Direct Debit?
- Can I keep my existing Power NI account number at my new address?
- I’ve postponed or cancelled my move.
- I'm moving out. How do I transfer the account to my landlord?
- I have finished building a property and wish to register the new occupier?
- My property is being demolished, what do I need to do?
- I’m a tenant in a property with a Keypad. Do I need to register?
- I have a new tenant moving into my property, what do I need to know?
- My tenants are moving out, what do I need to do?
- The electricity is on after my last tenant left. Can I keep using electricity without calling anyone
- How can I confirm a Power NI salespersons identity at my door?
- Switching providers
  - How do I switch to Power NI?
  - When does my supply change over?
  - I've switched, what happens next?
  - Do I need to contact my previous supplier?
  - How can I check the status of my switch?
  - Do I need to cancel my Direct Debit with my previous supplier?
  - When will I receive my first bill?
  - Why am I still getting bills from my previous supplier?
  - How can I be sure I won't be double billed?
  - When will I get my account number or Keypad premise number?
  - What if I change my mind about switching?
  - How can I confirm a Power NI salespersons identity at my door?
- Landlord queries
  - My tenants are moving out, what do I need to do?
  - The electricity is on after my last tenant left. Can I keep using electricity without calling anyone
- Moving in/out
  - I'm moving house what do I need to do?
  - I’ve moved in and can’t find the Keypad card.
  - I'm moving out when will I get my final bill?
  - I moved out and forgot to tell you
  - I’m moving house. Will this affect my Direct Debit?
  - Can I keep my existing Power NI account number at my new address?
  - I’ve postponed or cancelled my move.
  - I'm moving out. How do I transfer the account to my landlord?
  - I have finished building a property and wish to register the new occupier?
  - My property is being demolished, what do I need to do?
  - I’m a tenant in a property with a Keypad. Do I need to register?
  - I have a new tenant moving into my property, what do I need to know?
Meters & Readings
- How do I find my MPRN?
- How do I submit a meter reading?
- Why are NIE Networks reading my meter if I'm a Power NI customer?
- What do I do if I think my meter is faulty?
- What if I miss the meter reader?
- How do I read my meter?
- How often is my meter read?
- How do I read my dual meter for Economy 7 or EV Nightshift tariff?
- How do I know if I have a dual rate meter?
- Meter readings
Electric Ireland customers